From Fragmented to Future-Ready: Alpha Dental’s Strategic Technology Upgrade with CareStack
40%
Increase in Provider Compensation due to net increase in collections
90%
Staff Retention driven by ease of learning and adoption
#1
Central Billing Team to manage claims and payments at all offices
Overview
Alpha Dental Centers, a multi-specialty dental service organization (DSO), with over 150+ staff members and 50+ providers provides quality dental care across Rhode Island and Massachusetts. With an aim to bring modern, state-of-the-art equipment and materials to their patients, the team is fueled by a desire to expand further to provide seamless dental facilities to many others.
Operational Challenges before CareStack
With 22 established centers and further plans of expansion, the limitations of their existing practice management software, EagleSoft, became increasingly apparent. The legacy PMS failed to meet their increasing demands, leading to inefficiencies and communication gaps that stalled their scalability.
Lack of Centralization
EagleSoft’s on-premise structure created inconsistencies across locations, resulting in miscommunication, duplicate efforts, and lack of real-time data visibility.
Scalability Issues
Managing new locations, providers, and centralized billing became challenging, as disparate systems made standardization nearly impossible.
Security and Compliance Concerns
The absence of cloud-based security protocols raised risks and inconsistencies with protecting patient data.
Recognizing these challenges, Alpha Dental sought a solution that could address their operational inefficiencies and support their growth ambitions, pushing Maria Filipe, Regional Manager at Alpha Dental Massachusetts to look for a resolution with her team.
We were juggling multiple systems—one for scheduling, another for billing, and yet another for patient communication
It was chaotic and time-consuming. Our team spent hours on administrative tasks, leaving less time for patient care. The inefficiencies were affecting our service quality.
The CareStack Journey
Alpha Dental’s leadership sought a scalable, cloud-based solution to support multi-location growth, improve efficiency, and boost same-store performance. A key priority was modernizing patient acquisition and conversion to drive revenue from existing practices—capabilities their legacy system, Eaglesoft—lacked.
After evaluating multiple options, CareStack stood out for its all-in-one platform and robust engagement tools. The transition marked a major step in Alpha Dental’s modernization journey, enabling centralized workflows and real-time reporting. Integrated features like online scheduling and automated reminders streamlined front-office operations and significantly improved patient conversion and coordination across locations.
There was a point in time when Alpha wanted to grow, and with the software we had previously, the growth wasn’t there
Now I can run 10 offices at the same time without having to go to 10 offices.
Implementation and Onboarding
The transition from Eaglesoft to CareStack was executed with speed, precision, and minimal disruption to day-to-day operations.The all-in-one bundle of capabilities that CareStack offered helped Alpha Dental’s leadership prioritize a smooth cutover and enable efficient onboarding, with the first set of locations onboarded within 3 months.
Some key steps that ensured a seamless transition from EagleSoft to CareStack were:
User Training and Onboarding with CareStack University
CareStack provided comprehensive, role-based training programs for clinical, front-office, and administrative staff. CS team members were present on-site during the transition to provide real-time assistance. Configuration adjustments were made instantly as needed, and personalized support was offered to ensure uninterrupted patient flow and a smooth go-live experience.
CareStack is improving every day
There is always something new that is released, and I’m like wow, that is good. There is nothing out there that compares.
Streamlining the Conversion Process
CareStack’s training team worked closely with the Alpha Dental team to design and implement training and onboarding plans.
Project Leadership: Dedicated “A-Team” of internal champions assembled to lead transition, ensuring alignment, driving user adoption, and guiding implementation.
Data Cleanup: Legacy records like obsolete fee schedules and inactive insurance plans were carefully audited and removed, enabling a cleaner, more efficient data migration.
Data Validation: Alpha Dental’s team performed thorough data checks in a secure sandbox environment to confirm accuracy and integrity.
Workflow Optimization: Standardized practices were rolled out across all key operational areas to ensure system-wide consistency.
Brand Integration: Customized branding elements including digital forms, logos and social media links were provided for enhanced patient engagement.
This collaborative and methodical implementation approach minimized disruption, enhanced staff readiness, strengthened patient engagement, and accelerated successful adoption across all practices.
Post-Implementation Impact
The transition to CareStack delivered measurable gains for Alpha Dental. With a centralized, cloud-based platform in place, the leadership team unlocked a new level of efficiency, visibility, and scalability across its growing locations.
Revenue Growth & Compensation Gains
By streamlining collections workflows and improving billing accuracy, Alpha Dental achieved a 40% increase in provider compensation.
Operational Efficiency
CareStack centralized revenue cycle operations under one billing team, while robust support and training resources ensured seamless adoption across locations.
RCM & IT Efficiency
CareStack eliminated the need for third-party servers and reduced IT maintenance costs associated with on-premise software.
Staff Adoption & Retention
CareStack’s implementation team ensured a seamless transition by providing an intuitive user experience that helped drive a 90% staff retention rate.
Enhanced Patient Experience
Integrated patient engagement tools improved the overall patient experience with real-time scheduling, digital check-ins, and automated reminders delivering a more seamless and modern experience.
Strategic Growth Enablement
Before CareStack, each new location required manual setup; now, Alpha Dental onboards new sites quickly using standardized workflows and centralized oversight, enabling scalable growth.
Enterprise Value Alignment
Centralized Reporting
Real-time, DSO-wide metric tracking enabled leadership to monitor KPIs across all practices.
Security & Compliance
CareStack’s cloud architecture encrypts data in transit and at rest, eliminating ransomware risks and ensuring PHI compliance for patient data privacy.
Multi-Location Management
New practices are onboarded quickly with standardized workflows and centralized systems, streamlining expansion and minimizing administrative overhead.
Looking Forward
With CareStack as its technology foundation, Alpha Dental is well-positioned to continue its growth trajectory. As the platform continues to release new features and enhancements, Alpha Dental remains confident in its ability to scale efficiently while continuing to deliver exceptional patient experiences across all locations.
Results that speak Enterprise
As validated by the Forrester Total Economic Impact™ Report (2023), CareStack customers are experiencing the kind of transformation most DSOs only dream about.
307%
Return on Investment Payback < 6 Months
$1.3M
Increase in Profits from fuller Patient Schedules
$280K
Saved by Consolidating Systems
$162K
Saved through Efficiency Gains and improved RCM
40%
Increase in Production over Three Years
35%
Reduction in Days Sales Outstanding
Source: A commissioned Total Economic Impact™ study conducted by Forrester Consulting on behalf of Straumann, October 2023. Results are based on a composite organization representative of interviewed customers, assumed to have 10 locations, over three years.
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