How Celebration Dental Transformed Operations and Enhanced Patient Satisfaction with CareStack
Overview
Celebration Dental and Orthodontics is one of the largest dental clinics in the USA, with over 30 dental operatories in a single setup, aimed at providing high-quality, patient-first dental care for decades.
Like many growing practices, Celebration Dental’s ambitions began to outpace its existing technology. As patient flow increased and services expanded, the staff found itself struggling with its outdated practice management system, which lacked the flexibility, integration, and visibility required for a thriving dental practice.
Recognizing the need for change, the team sought a solution that aligned with their vision for scalable, patient-centric growth.
Overcoming Legacy System Limitations
Before adopting CareStack, Celebration Dental encountered several operational hurdles. Administrative staff juggled between multiple software platforms and vendors, inefficient operations bogged down clinical teams, and patients began to notice the cracks in the form of missed appointments, long wait times, and billing confusion.
QSI Dental - the practice's legacy PMS - simply was not keeping up. This led to:
Inefficient Patient Engagement and Declining Satisfaction
The lack of patient engagement tools led to missed opportunities and ineffective patient management. While many patients tolerated the older processes, frequent issues like payment errors, scheduling mishaps, and eligibility checks often resulted in losing the patient’s trust, and putting the practice’s reputation at stake.
Employee Burnout
The front desk staff were constantly overwhelmed as the outdated PMS was even less intuitive than their smartphones, leading to frustration and reduced patient attention. It blocked a lot of their time, being buried in paperwork and correcting errors due to mismanagement.
Financial Instability
Predicting revenue was challenging, and system glitches often delayed payouts, making payroll management a nightmare.
Lack of Analytics
Without centralized, real-time reporting tools, the leadership team had minimal visibility into performance metrics such as consumption, collections, or provider utilization, complicating strategic decision-making.
Scalability Roadblocks
Each additional operatory or provider introduced more complexity, with no centralized way to scale without added overhead and inefficiencies.
We reached a point where growth was being held back by our existing systems. CareStack changed that.
The CareStack Selection Journey
The team at Celebration Dental embarked on a search for a solution that addressed these challenges. They were particularly drawn to CareStack's all-inclusive platform and the company's dedication to resolving issues promptly.
Working with CareStack has truly re-energized our teams
You can feel the shift—people are more engaged, more optimistic, and genuinely excited about what’s ahead. This kind of partnership doesn’t just bring in new tools; it brings out the best in our staff. When you work with a team that understands your needs, it makes all the difference.
Transformed Operational Efficiency
Features like online check-ins eliminated the need for manual data entry, significantly automating front office workload. This allowed staff to redirect their efforts toward patient engagement and marketing. Additionally, improved scheduling and clinical tools contributed to higher per-patient production, increased profitability, and re-established trust.
Swift Payments & Enhanced Collections
CareStack streamlined Celebration Dental's revenue collection, enhancing cash flow through faster insurance payouts and an optimized patient payment process.
In-depth Analytics
CareStack's robust analytics module gave Celebration Dental granular insights into its operations, enabling data-driven decision-making and enhanced insight into performance metrics.
Implementation & Onboarding
The transition to CareStack was a collaborative effort. The team appreciated CareStack's commitment to understanding their unique challenges and providing tailored solutions. Within 1 month of sharing the sandbox environment, Celebration Dental successfully went live across all locations.
Beatrice Perez, the Billing Manager, shared:
They were a newer company, and to see how far they’ve come already, that was really intriguing. I found a sense of passion and a commitment to resolving even the slightest of issues we faced. That was an experience in itself.
They were a newer company, and to see how far they’ve come already, that was really intriguing
I found a sense of passion and a commitment to resolving even the slightest of issues we faced. That was an experience in itself.
Customized Training and Support with CareStack University
CareStack University was activated for the Celebration Dental team to ensure seamless data migration, customized workflows, and thorough training while minimizing disruption to patient care and streamlining operational inefficiencies.
Post-Implementation Outcomes
Together, Celebration Dental and CareStack are setting new benchmarks in dental practice management, ensuring operational excellence and unparalleled patient care. The impact of CareStack has been transformative across multiple dimensions:
Revenue Optimization
Boost in per-patient production and overall profitability with accurate and reliable revenue predictions.
Operational Efficiency
The practice benefited from improved scheduling and appointment management, more efficient payroll processing, and a streamlined patient payment process.
Revenue Cycle Management (RCM)
Faster insurance payouts and improved collections led to a stronger, more predictable cash flow.
IT & Cost Efficiency
Advanced analytics capabilities empowered the practice to make informed, data-driven decisions that support scalability.
Patient Experience Enhancements
Efficient check-in and check-out workflows combined with improved communication channels led to increased patient satisfaction.
Strategic Growth Enablement
CareStack enabled scalable growth within a single, high-capacity location, without adding any operational complexity.
Enterprise Value Alignment for the Multi-Operatory Private Practice
Centralized Reporting & Analytics
CareStack’s unified platform provides Celebration Dental with real-time insights into key performance metrics, enabling data-driven decisions and facilitating continuous improvement.
CareStack gives us a level of insight into our practice that we simply didn’t have before
With everything in one place, we can make smarter, faster decisions—and it shows in our results.
Security & Compliance
The practice benefits from automated safeguards and audit-ready controls that help maintain HIPAA compliance and protect sensitive information at every level.
Specialty Integrations & Centralized Billing
Centralized billing further streamlines financial workflows, reduces overhead, and improves revenue consistency.
Growth Enablement
CareStack enables Celebration Dental to scale efficiently within its large, single-location model, supporting patient care, staff productivity, and long-term growth.
Looking Ahead
With over a decade of partnership, Celebration Dental’s commitment to CareStack remains strong. As one of the largest single-location dental practices in the U.S., the need for a scalable, efficient, and future-ready platform is critical. CareStack is positive to remain central to supporting this journey of growth well into the future.
Results that speak Enterprise
As validated by the Forrester Total Economic Impact™ Report (2023), CareStack customers are experiencing the kind of transformation most DSOs only dream about.
307%
Return on Investment Payback < 6 Months
$1.3M
Increase in Profits from fuller Patient Schedules
$280K
Saved by Consolidating Systems
$162K
Saved through Efficiency Gains and improved RCM
40%
Increase in Production over Three Years
35%
Reduction in Days Sales Outstanding
Source: A commissioned Total Economic Impact™ study conducted by Forrester Consulting on behalf of Straumann, October 2023. Results are based on a composite organization representative of interviewed customers, assumed to have 10 locations, over three years.
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