Case Study: How Dental Depot Overcame Multi-software Challenges with CareStack's All-in-One Solution
Since its establishment in 1978, Dental Depot DFW has been committed to providing high-quality and affordable dental care to its patients across Oklahoma, Texas, and Arizona, catering to both children and adults. However, Dental Depot faced some challenges in the past.
Challenge
Juggling Multiple Outdated Software Across Various Locations
Dental Depot had a problem with using outdated software at their different locations. Each location used different software for different tasks, which made it difficult to manage administrative tasks and clinical workflow efficiently. As a result, they noticed a decline in their overall performance.
Our days in A/R dropped by more than 30%
Our previous system couldn't consolidate reports from all branches. Relying on multiple third-party apps for KPIs and dashboards was unmanageable.
Solution:
All-in-one cloud-based solution
Using CareStack's cloud-based dental software, you can streamline your operations and take your dental practice to the next level. This means you can boost teams productivity , spend more time focusing on your patients and less worrying about your practice management software.
CareStack’s all-in-one, cloud-based solution made it possible for our teams from all of our practices to communicate effortlessly without compromising time. We've also observed an increase in patient satisfaction, thanks to the ease in practice-patient communication.
Enhanced Revenue Cycle Management
Revenue Cycle Management is crucial to the overall health of a dental practice. CareStack’s centralized RCM module ensures you get the most out of your billing process. For Dental Depot, this provided the boost they needed to get their metrics off the charts.
To learn more about how CareStack can help your practice, please explore all of our features on our website.
Legacy software often lags in centralized RCM. Leveraging CareStack's RCM, Dental Depot could collate reports, KPIs, and vital insights on one platform
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Outcome
Reduced days in A/R, reduced denials and a streamlined practice
CareStack’s enterprise-level practice management and RCM solution allowed Dental Depot to concentrate more on patients and less on collections. CareStack’s real-time analytics and reporting module gave them insight into their dental practice metrics and aided in making more intelligent business decisions.
Transitioning to CareStack led to immediate enhancements. Access to real-time data and KPI monitoring resulted in a 30% drop in A/R days and a surge in net collections within the initial three months.
Dental Depot has seen an improvement in their numbers after taking up CareStack’s RCM service.
| Number of claims per month | 562 |
| Current number of full-time billing staff | 1.5 |
| Average hourly wage for billing staff | $20 |
| Number of full-time providers | 1.5 GP 1 SPEC |
| Outsourced RCM fee in % of net collections | 5% |
| Retained full-time billing staff | 0 |
| Days in A/R for insurance | 64 days |
|---|---|
| Days in A/R for insurance with RCM services | 38 days |
| Reduction in Days in A/R | 40% |
| Days in A/R for insurance - Non ortho | 59 days |
| Days in A/R for insurance with RCM services - Non ortho | 37 days |
| Reduction in Days in A/R | 37% |
| Average monthly insurance collections | $52,000 |
| Average monthly insurance collections with RCM services | $151,000 |
| Increase in monthly insurance collections | 190% |
| Average net collections | 83% |
| Average net collections with RCM services | 110% |
| Increase in net collections % | 32.5% |
Start using the best in Dental Software
CareStack’s modern User Interface is easy to learn. You can also use our learning center to swiftly onboard new staff. Your team will thank you!
Conclusion
CareStack's all-in-one, cloud-based dental solution is just what you need to streamline your workflows and improve communication. With CareStack, you can access your practice from anywhere and on any device. And with our RCM service, your billing team can focus on patient management while we take care of the rest. Switch to CareStack today and experience the difference.
the ability to house everything under a single database
CareStack for us checked all of our boxes, be it being a cloudbased solution, the ability to house everything under a single database or help make advances in RCM. CareStack continues to provide us the tools needed to better our practice management and is a valuable asset to our dental practice.
Our priority is to ensure that you provide the best care to your patients, while we take care of your revenue.
Learn how we can help you reduce claim rejections and denials.