Dentcare Now, a leading provider of general, restorative, cosmetic, and urgent dental care, is dedicated to offering high-quality treatments with state-of-the-art dental technology. Their mission is to provide patients with exceptional care while making dental procedures as accessible and stress-free as possible.

One of the biggest challenges was ensuring that patients—especially those in emergency situations—had access to financing options that would allow them to receive necessary care without financial hesitation.

After evaluating multiple third-party financing solutions, they discovered Sunbit integration. The seamless, digital-first experience was exactly what they needed to improve treatment accessibility and streamline their internal workflow.

Before implementing Sunbit, Dentcare Now had experience with several third-party financing solutions, including Cherry, CareCredit, Alphaeon, LendingClub, and Proceed. While these options helped some patients, Dentcare Now reported that they often came with cumbersome application processes, additional verification steps, and phone calls that slowed down approvals. The extra friction in the financing process often led to frustration for both patients and staff.


Dentcare Now needed a financing option that

Had a high approval rate, especially for patients with urgent dental needs.

Offered a fast and frictionless application process.

Integrated directly into their CareStack system to simplify their workflow.

By integrating Sunbit with CareStack, Dentcare Now transformed the way it offers financing to its patients. The ability to send a prequalification or checkout link directly to a patient’s phone from within CareStack significantly streamlined the financing process. Patients could see their payment plan options instantly, making it easier for them to move forward with treatment.

: Patients could apply lightning fast without filling out lengthy forms or making phone calls.

: Many patients, including those with subprime credit scores, were able to qualify for financing.

: Staff could send prequalification links directly from CareStack with a single tap.

: Patients were already familiar with this type of payment structure from other everyday purchases, making adoption easy.



Looking for the best cloud-based dental software?

Book a demo with us!

Dr. Dominique Bonner

CareStack integration

Since implementing Sunbit through CareStack, Dentcare Now has seen remarkable improvements in both patient financing adoption and operational efficiency.



Sunbit and CareStack

Dentcare Now, a leading provider of general, restorative, cosmetic, and urgent dental care, is dedicated to offering high-quality

How Sunbit and CareStack Helped Dentcare Now Increase Case Acceptance and Streamline Patient Payments

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With almost 11 ADA recognized dental specialties and having a burgeoning market share, the specialty dental business is here to make significant gains in the coming years as we take a cursory glance on the latest trends of the dental industry.

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Reducing patient no-shows and cancellations begins by accepting that 

it’s impossible to guarantee that your patients will always keep their appointments

. Once you accept that this falls outside your control, you can pool your efforts on the aspects that are within your control, and which help reduce no-shows and cancellations.

missed appointments cause a ripple effect

 that impacts your schedules, revenues, and the effectiveness of treatments. It strikes a serious blow to your bottom line. But with that said, there are 

effective safeguards you can put in place

 to address this issue. Before we explore these safeguards, let’s examine the key reasons behind no-shows and cancellations. 

Typically, patients miss their appointments when they:

Don’t understand the importance of keeping their appointments

Misunderstand when their appointment is scheduled

Self diagnose and decide to skip their appointments

Worry about bad news and try to avoid the situation

Have a shallow relationship with the provider

There is a wide range of reasons for patients to miss their appointments, but most can be mitigated with improved patient-provider communication and by implementing the following safeguards.

It became widely accepted as a care delivery method after the 2020 pandemic, but thanks to the convenience offered to patients, 

 is here to stay. Outside the initial check-up and actual treatment, consultations and routine post-op visits can be performed remotely. The virtual interactions offer patients the opportunity to 

receive treatment in the comfort of their living room

 or office. The added benefit of leveraging teledentistry is it adds one less reason for patients to rethink or opt out of their dental appointments. 

Another approach that has gained traction is using 

 to collect vital patient information. E-forms are a key feature of modern practice management software (PMS). This feature is now used widely to stay in line with the COVID-19 safety protocols. With this new norm, practices have completely replaced the clipboard and embraced digitization. Another fact that supports this approach is that 

98% of patients who take time to fill out online forms commit to their appointments

COVID-19 has added fuel to the fire of dental anxiety among patients. The risk of exposure is a valid fear. The best way for you to 

 is with communication and education. Ensure you convey the safety protocols and measures followed at your practice to reduce the risks from COVID-19. Launching targeted email campaigns, and updating relevant information on your practice website and 

convey your commitment to patient care and safety

 and encourage patients to follow through with their appointments.

When you provide your patients with the option to make payments in advance, it reduces the instances of no-shows and benefits your collections and accounts receivable. Get paid upfront instead of having to wait for 2-3 months. Paying cash in advance leads to 

. You can provide this option during patient checkout, especially when both you and your patient agree with the importance of scheduling the next appointment.

Offering upfront payment at this stage is apt, as the patient is likelier to take action and commit to their oral health. Another way to make it easy for them to pay is by providing an 

. Make sure that you inform your patient about your prepaid payment options. Market it through your campaigns, newsletters, and phone scripts.

Reminders are an effective way to reduce patient no-shows. Plan your 

and decide on a frequency that works best for your target clientele. Start off with a postcard, followed by email and text reminders. Add a phone reminder a few days before the scheduled appointment. Ensure that you cut down on reminders once you receive confirmation from your patients. Practice management software aids you to launch, coordinate and track your recall campaigns effectively.

reward patients who keep their appointments

. The reward initiatives can include discounts or gift cards. The benefits of such an approach are twofold. You encourage your patients to follow through on your appointments and 

convey how much you value their participation

. Moreover, curating such experiences helps you retain your customers.

Sometimes, patients simply forget an appointment. Send 

 that can include a “We missed you at the practice” message. Follow this up with a phone call to encourage them to reschedule immediately.

It is crucial that your patients know the impact of your treatments on their oral health. If your patients are not invested in the outcomes of your treatment plan, it is unlikely that they will uphold their commitments. 

 before every appointment. Remind them of the benefits of the procedure and the progress they’ve made so far. 

 of the scheduled appointment and ensure that they are fully onboard. A phone reminder before the appointment will help refresh what they already know about the 

Patients skip appointments because they owe your practice money or are worried the procedure will be too expensive. When this happens, it’s time to 

. It’s important that payments never come as a surprise to the patient. This causes anxiety in the patient, especially when they expect hidden expenses from each visit. When 

 and benefits are discussed upfront and agreed upon, patient no-shows due to financial concerns can be avoided. 

 allows you to effectively educate and communicate with your patients. Automating tasks like appointment reminders or confirmation/cancellation emails, filling last-minute openings, and sending online forms and other notifications to engage patients, practices can drastically cut revenue loss and staff workload while reducing patient no-shows and cancellations.

Eliminating No-Shows and Cancellations at Dental Office

For a dental practice, revenue cycle management is the equivalent of the body’s circulatory system and the heart of a practice’s financial success. The revenue cycle incorporates data capture, claims and denials management, and the collection of payments from both patient and insurance receivables. A healthy system works in concert with industry best practices and technical solutions to optimize efficiencies, identify “leaks” and improve operational workflows. As every practice is unique, it is difficult to prescribe a “one size fits all” approach. However, there are key performance indicators, which can and should be followed to measure practice performance. There are several potential KPIs which provide valuable insight into the collection’s performance and financial health of practice including, but not limited to: Collections percentage, Production growth, Aging accounts receivable, Days sales outstanding, Adjustments percentage, and Credit balances. 

Since 2011, the dental industry has experienced a steady and upward trend in aging receivables, with the majority of balances aged greater than 90 days. The good news is that CareStack offers a solution that combines modern technology, effective processes, and industry expertise to kick start the heart and breathe life back into the revenue cycle.

Revenue Cycle Playbook for Dental Professional

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From small, solo practices to large, multi-location clinics, these case studies demonstrate the versatility and value of CareStack in improving the patient experience and driving practice . 

Whether you're looking for e-Books, webinars, podcasts, or articles, CareStack® Resources are full of helpful & informative topics to improve your practice.

How Sunbit and CareStack Helped Dentcare Now Increase Case Acceptance and Streamline Patient Payments

Overview

The Challenge

The Solution

Why Dentcare Now Chose Sunbit

The Sunbit + CareStack integration has significantly improved our case acceptance rates

The Results

Contents

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