How Sunbit and CareStack Helped Dentcare Now Increase Case Acceptance and Streamline Patient Payments
Overview
Dentcare Now, a leading provider of general, restorative, cosmetic, and urgent dental care, is dedicated to offering high-quality treatments with state-of-the-art dental technology. Their mission is to provide patients with exceptional care while making dental procedures as accessible and stress-free as possible.
One of the biggest challenges was ensuring that patients—especially those in emergency situations—had access to financing options that would allow them to receive necessary care without financial hesitation.
After evaluating multiple third-party financing solutions, they discovered Sunbit integration. The seamless, digital-first experience was exactly what they needed to improve treatment accessibility and streamline their internal workflow.
The Challenge
Before implementing Sunbit, Dentcare Now had experience with several third-party financing solutions, including Cherry, CareCredit, Alphaeon, LendingClub, and Proceed. While these options helped some patients, Dentcare Now reported that they often came with cumbersome application processes, additional verification steps, and phone calls that slowed down approvals. The extra friction in the financing process often led to frustration for both patients and staff.
Dentcare Now needed a financing option that
- Had a high approval rate, especially for patients with urgent dental needs.
- Offered a fast and frictionless application process.
- Integrated directly into their CareStack system to simplify their workflow.
The Solution
By integrating Sunbit with CareStack, Dentcare Now transformed the way it offers financing to its patients. The ability to send a prequalification or checkout link directly to a patient’s phone from within CareStack significantly streamlined the financing process. Patients could see their payment plan options instantly, making it easier for them to move forward with treatment.
Why Dentcare Now Chose Sunbit
- Tablet-Friendly & ID-Based Application: Patients could apply lightning fast without filling out lengthy forms or making phone calls.
- High Approval Rates: Many patients, including those with subprime credit scores, were able to qualify for financing.
- Seamless Integration with CareStack: Staff could send prequalification links directly from CareStack with a single tap.
- Buy Now, Pay Over Time Model: Patients were already familiar with this type of payment structure from other everyday purchases, making adoption easy.
The Sunbit + CareStack integration has significantly improved our case acceptance rates
And our patients appreciate how simple and fast the process is. It’s clear this solution was designed with both the practice and the patient in mind, and we couldn’t be happier with the results.
The Results
Since implementing Sunbit through CareStack, Dentcare Now has seen remarkable improvements in both patient financing adoption and operational efficiency.
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