Northwest Dental Group

In 2023, the average dental office ran $44,925 in credit card payments per month. That’s a 45.5% increase over the 2019 average of $30,876. It’s also a 195% increase over the 2009 average of $15,221. In other words, the average dental practice in the USA is now running almost 3 times as much in credit cards as in 2009.

Credit Card Payments per Month for an Average Dental Office

Northwest Dental Group Casestudy

Northwest Dental Group was experiencing this shift in consumer preferences first hand. With their 4 locations spread across the city of Rochester, MN, Northwest dental group serves an energetic young population with a median age of 36.3 years (2022). The offices were showing healthy growth, but the leadership team noticed a pattern.

“Almost 83% of our transactions were credit card based.” says DeDee Tibben, Practice Manager at 

. She knew that with higher volumes, she was paying a lot more to BluePay, her merchant processor. Focused on reducing her merchant fees, she started looking for a better deal elsewhere.

It was April 2023, and Northwest Dental Group had been on the CareStack cloud-based 

 for more than a year. That was when her account manager told her about 

, CareStack’s new integrated payments solution. When she heard that 

 and could also store credit information compliantly, DeDee decided to make the switch.

“The whole process was flawless.” says DeDee about the implementation experience. “We had all the machines sent to us ahead of time before the switch. The process was laid out step-by-step, so it was easy for us to pick a date and go live.”

The CSPay implementation gave instant rewards to DeDee’s team. Northwest Dental Group 

 after their switch to CSPay, due to the lower merchant processing fees. Today, it also helps them 

 on account of the time saved for repetitive and flawed payment workflows associated with their previous credit card processor.

“I really like CSPay’s complete integration with CareStack, especially for refunds. We process a lot of refunds, so the time savings have been incredible.” beams DeDee.

“You know we were looking at CSPay for the merchant fees, but we had no idea of the time savings we were going to get with it as well.”

But the benefits of CSPay did not stop there. CSPay’s integrated capabilities to store credit card information securely and then use it later for automated periodic billing helped DeDee and her team to launch Northwest Dental Group’s 

“Our primary objective at first was the cost.” DeDee says. “And then it kicked into a faster gear.”

Today Northwest Dental Group has more than 

300 patients enrolled into their in-house membership plans

, with new patients being enrolled every month at a healthy rate. It gives the patients a more affordable avenue of care without compromising on the quality of care, while giving Northwest Dental Group an additional way of serving their patients better. The patients also love the easier payment options that have been added with CSPay.

“They love the ability to pay from the patient portal. They love the text-to-pay feature”. Says DeDee. “I think it also gives them confidence knowing that our technology is up to date.”

DeDee Tibben  Northwest Dental Group

Northwest Dental Group is one of the many success stories of practices who have switched to CSPay and realized how impactful it can be to their bottom line and patient experience. To know more about CSPay and how it can benefit your practice, click here to book a demo today.

Name: Northwest Dental Group, Rochester, MN

83% of their transactions were on credit card

Needed to lower their merchant fees (4.2% with the previous vendor)

Also was looking to implement a membership plan across offices

Ability to roll out membership plans integrated to the CareStack platform

 due to reduced time taken during reconciliation of transactions, refunds etc., because of the integrated seamless workflows between CSpay and CareStack

 due to reduced merchant fees with CSpay compared to previous vendor

Increased patient retention with membership plans - 

 in the membership plans since they rolled out the integrated membership plans

Simple, effective training and always available support

Clear communication during contracting, shipping of terminals

Easy for staff to learn the workflows to use CSpay along with CareStack

https://www.dentalmanagers.com/blog/payments-trends-impacting-your-office-financial-health/

https://www.census.gov/data/developers/data-sets/acs-5year.html

How Northwest Dental Group saves $33,000 per quarter with CSPay

Case Study: How Northwest Dental Group saves $33,000 per quarter with CSPay

Navigating Operational Complexities Across Multiple Locations

Dr Patel and his team realized they needed a unified platform to centralize operations across all their locations. Their previous system, 

, was a desktop-based solution, leading to patient and referral information fragmentation, causing operational hurdles and inefficiencies. The team grappled with multiple logins, unexpected system blocks, and the inability to schedule patients across various locations seamlessly. The 

 for a comprehensive solution that could streamline their operations and enhance patient scheduling was all they were looking for.

Embracing Operational Excellence with CareStack

The search for centralized, all-in-one, cloud-based dental 

 brought them to CareStack. Referred by a 

, Dr. Patel, Dana, and other executive team members conducted an evaluation, completed their due diligence, and determined that CareStack best fit their requirements. ROOT could effortlessly centralize operations, ensuring seamless 

, unified patient information, and eliminating system blocks and multiple logins. They onboarded their first location in Dec 2019 with CareStack.

Revolutionizing Periodontal Care with Streamlined Operations

Today, ROOT stands as a testament to operational excellence and superior patient care. The integration of CareStack’s comprehensive solutions has empowered ROOT to overcome previous challenges, ensuring seamless operations across all locations. The ability to efficiently schedule and centralize patient and referral information has significantly enhanced the patient experience, reinforcing ROOT’s commitment to providing exceptional 

They also use CareStack’s referral portal to communicate and share patient information with their 400+ referral providers in a 

Looking for the best cloud-based dental software?

Book a demo with us!

Dana Veach

CareStack’s training team worked with ROOT Periodontics & Implant Center to identify the different user groups to create customized training plans for each group.

 worked with ROOT Periodontics & Implant Center to identify the different user groups to create customized training plans for each group.

Training Plans

Users were provided with a trial environment to try and learn workflows by themselves and gain confidence.

Self Paced Trials

Generic Training Plans don’t work. Training users specifically for their functional roles significantly improves their confidence and readiness to switch to a new system.

CareStack’s modern User Interface is easy to learn. You can also use our learning center to swiftly onboard new staff. Your team will thank you!

Start using the best in Dental Software

Why ROOT™ Periodontics & Implant Centers switched from Open Dental to CareStack

Case Study: Why ROOT™ Periodontics & Implant Centers switched from Open Dental to CareStack

 couldn’t scale their dental practice operations using Denticon since Denticon could not provide the specialized care coordination and reporting requirements unique to mobile dentistry. The ability to add facilities, track patients at a facility level, and create reports to monitor care quality were all missing in their previous software.

After having been introduced to CareStack, Dr. Suter was convinced by the existing set of capabilities in this dental software, as well as the CareStack team’s willingness to work together with his team to build additional features and capabilities that would help 

 like Enable Dental scale their operations while continuing to provide a better quality of care to their 

 capabilities helped Dr. Suter streamline the workflows as they met with patients in hundreds of facilities across the United States. Accessing patient information, collecting payments, and reconciling finances became significantly easier with CareStack. In addition, Enable Dental’s tech support team was able to 

 from CareStack to easily create custom reports using real-time data to support their operating model better.

Nathan Suter, DDS

Nathan Suter

CareStack’s training team worked with Enable Dental to identify the different user groups to create customized training plans for each group.

 worked with Enable Dental to identify the different user groups to create customized training plans for each group.


Generic Training Plans don’t work. Training users specifically for their functional roles significantly improves their confidence and readiness to switch to a new system.

How Enable Dental uses CareStack to scale their mobile dentistry operations

Case Study: How Enable Dental uses CareStack to scale their mobile dentistry operations

Dr. Williams and the staff comprise a small but closely-knit group striving to expand their dental practice and enhance its efficiency. They are making a move to a new space, upgrading from three to six operatories. However, managing these operatories and multiple providers without any hindrances proved quite challenging, which led them to search for a 

Tyler Phillips

Dr. Williams' team previously used multiple systems for different dental operations. As they expanded, integrating these systems became unmanageable. CareStack simplifies appointment scheduling across 

, and providers with its unified calendar feature.

CareStack's user-friendly interface and centralized database stood out. Its scheduler effortlessly manages appointments across operatories, streamlining our workflow.

Transitioning to a Digital Patient Experience

With CareStack, the practice has gone entirely digital . The clutter of paperwork is a thing of the past. The online patient portal offers a seamless experience, from account creation to appointment bookings.

To learn more about how CareStack can help your practice, please explore all of our

Another one of CareStack's awesome features is the online Patient portal. Our patients can login and fill in their details even before coming in. We can communicate with them via text and email straight from the system. If the patient has an outstanding balance, they can go into their portal and pay. This makes financing so much more manageable.

Explore how CareStack™ can transform your practice.

Minimal errors and delays in management with an increase in patient satisfaction

 has reduced errors and delays, resulting in higher patient satisfaction and team morale.

CareStack's patient portal, along with the PMS, has minimized errors in patient details and made the whole workflow a breeze. The product support team is so helpful and responds instantly with the chat feature.

CareStack's innovative features, including the 

, designed with patient satisfaction and accessibility in mind, ensuring smooth operations at every stage of the dental journey. Patients can 

 pay outstanding balances, fill out online forms, and electronically sign treatment plans and letters.

Our easy-to-use interface makes it simple for your team to get started. Book a demo now to see how it can benefit your practice.

Find the best dental software with CareStack.

How Dr. Williams' Practice Optimized Growth with CareStack

Case Study: How Dr. Williams' Practice Optimized Growth with CareStack

Celebration Dental's growth was hindered by an outdated practice management system that couldn't keep pace with its expanding needs. The challenges they faced included:

 The existing system lacked the flexibility, integration, and visibility required for a thriving dental practice, affecting its bottom line.

 The legacy system's poor integration with patient engagement tools led to missed scheduling opportunities and ineffective recall management.

 The staff, especially at the front desk, felt overwhelmed. The outdated systems they worked with were less intuitive than their personal smartphones, leading to frustration and reduced patient attention.

 While many patients tolerated the older processes, frequent issues like payment errors, scheduling mishaps, and eligibility checks often resulted in confrontations, putting the practice's reputation at risk.

 Predicting revenue became challenging, and system glitches often delayed payouts, making payroll management a nightmare.

The Transformation with CareStack™: Celebration Dental's collaboration with CareStack™ was driven by the platform's modern design and the company's dedication to addressing its challenges. The team was particularly thrilled to align with a dynamic and innovative company. The results were transformative:

Linda

 CareStack™ streamlined Celebration Dental's 

, enhancing cash flow through faster insurance payouts and an optimized 

: With features like online check-ins, manual data entry became obsolete. This freed up the front office staff, allowing them to focus on patient engagement and marketing initiatives. Enhanced 

 and clinical tools also boosted per-patient production and profitability.

 provided Celebration Dental with granular insights into its operations, enabling data-driven decision-making.

The alliance between Celebration Dental and CareStack™ is a testament to the power of collaboration. Together, they're setting new benchmarks in dental practice management, ensuring operational excellence and unparalleled patient care.

Beatrice

Transform your dental practice management with ease using our intuitive user interface and extensive resources for seamless onboarding. Experience hassle-free onboarding and elevate your practice to new heights.

Experience the CareStack difference!

How Did CareStack Turn Around Celebration Dental's Practice Management

Case Study: How Did CareStack Turn Around Celebration Dental's Practice Management?

As Plum Dental Group expanded to two states, they faced several operational challenges. The executive team identified that their current dental software, 

, was causing significant issues. They had to deal with complex server management and a lack of data visibility across their locations.

Plum Dental invested significant efforts in researching a suitable solution to cater to their scaling requirements. After extensive exploration and careful consideration of all options, they identified CareStack's 

 as a viable solution, which they expect will not only standardize and improve their operations but also serve as a catalyst for their upcoming growth phase.

Dan Katz

 enabled Plum Dental to combine tasks across offices, streamline communication with users and patients, and employ robust 

 . These transformative changes propelled their growth, facilitating the addition of more locations seamlessly. Some key steps that ensured a seamless transition from Dentrix to CareStack:

 worked with Plum Dental Group to identify user groups and create customized training plans for each group.

Users were provided a trial environment to try and learn workflows by themselves and gain confidence.

CareStack’s training team worked closely with the Plum Dental team to design and implement training and 

Identify project champions at Plum Dental to create the optimal transition plan

Clean up unwanted data, including old fee schedules and plans

Users were able to validate the data in a test environment of CareStack

Set up workflows for best results, including recalls and scheduling

Set up Forms, Logos and Social Media links for 

Our training team worked with Plum Dental Group to identify the user profiles and groups, created customized training plans, took full training sessions and provided trial environments for self-learning

Our support and implementation team members guided the Plum Dental Group users through day-1 of cut-over for a smooth onboarding at every location

We ensured continuity and operational excellence through the 60-day free Customer Success Program post-go-live

Always available Chat and Voice-based support, along with text and video-based learning resources to help users as new locations were added.

Plum Dental Group’s Transition to CareStack®

Plum Dental Group’s Growth Story: Seamless Transition to CareStack®

 DFW has been committed to providing high-quality and affordable dental care to its patients across Oklahoma, Texas, and Arizona, catering to both children and adults. However, Dental Depot faced some challenges in the past.

Juggling Multiple Outdated Software Across Various Locations

Dental Depot had a problem with using outdated software at their different locations. Each location used different software for different tasks, which made it difficult to manage administrative tasks and clinical workflow efficiently. As a result, they noticed a decline in their overall performance.

Dr. Himesh Kana, DDS

Himesh Kana

, you can streamline your operations and take your dental practice to the next level. This means you can boost teams productivity , spend more time focusing on your patients and less worrying about your practice management software.

CareStack’s all-in-one, cloud-based solution made it possible for our teams from all of our practices to communicate effortlessly without compromising time. We've also observed an increase in patient satisfaction, thanks to the ease in practice-patient communication.

Revenue Cycle Management is crucial to the overall health of a dental practice. CareStack’s centralized 

 ensures you get the most out of your billing process. For Dental Depot, this provided the boost they needed to get their metrics off the charts.

To learn more about how CareStack can help your practice, please explore all of our 

Legacy software often lags in centralized RCM. Leveraging CareStack's RCM, Dental Depot could collate reports, KPIs, and vital insights on one platform

Dive deep into CareStack's offerings on our website.

Discover CareStack's Potential

Reduced days in A/R, reduced denials and a streamlined practice

CareStack’s enterprise-level practice management and 

 allowed Dental Depot to concentrate more on patients and less on collections. CareStack’s real-time 

 module gave them insight into their dental practice metrics and aided in making more intelligent business decisions.

Transitioning to CareStack led to immediate enhancements. Access to real-time data and KPI monitoring resulted in a 30% drop in A/R days and a surge in net collections within the initial three months.

Dental Depot has seen an improvement in their numbers after taking up CareStack’s RCM service.

 is just what you need to streamline your workflows and improve communication. With CareStack, you can access your practice from anywhere and on any device. And with our RCM service, your billing team can focus on patient management while we take care of the rest. Switch to CareStack today and experience the difference.

Our priority is to ensure that you provide the best care to your patients, while we take care of your revenue.

How Dental Depot Overcame Multi-software Challenges with CareStack's

Case Study: How Dental Depot Overcame Multi-software Challenges with CareStack's All-in-One Solution

. The limitations of her previous software, Tab32 slowed the implementation of effective workflows to address these challenges.

Upon recommendations from her marketing team and fellow practice owners, Dr. Johnson turned to 

. After thorough research and understanding its capabilities, she was convinced it was the right solution to 

, Dr. Johnson revolutionized her practice's workflows. The results were evident:

Enhanced patient communication and management.

Significant reduction in aging and accounts receivables.

Improved patient intake with the claims control center and rules-based validations.

Dr. Rasheeda Johnson

 worked with DentCare Now to identify the different user groups to create customized training plans for each group.

Customized Training Plans

CareStack’s training team worked closely with DentCare Now to design and implement training and onboarding plans

Identify project champions at DentCare Now to create the optimal transition plan

Clean up unwanted data including old fee schedules and plans

Office users were able to validate the data in a test environment of CareStack

Set up workflows for best results, including recalls and 

Our training team worked with DentCare Now to identify the user profiles and groups, created customized training plans, took full training sessions and provided trial environments for self-learning

Our support and implementation team members guided the DentCare Now users through day 1 of cut-over for a smooth onboarding at every location

We ensured continuity and operational excellence through the 

DentCare Now's Transition to CareStack

Success Story: DentCare Now's Transition to CareStack for Modern Dental Practice Management

Challenge: Software without scaling capabilities or front desk management

Now Care Dental primarily an emergency practice, has to deal with an increased influx of new patients. Their legacy practice management software has resulted in a multitude of problems such as data duplication and workflow delays at times of high engagement.

Dr. Nicholas Geller

Nicholas Geller

Solution: Streamlined front desk experience with Kiosks and Patient portals

Every dental patient’s experience starts with the front desk. The entirety of a patient’s dental care workflow is determined by the accuracy with which their data is captured. CareStack’s interactive Kiosk feature was the solution to streamlining the front desk experience. Patients can create a new account and enter their details, while they wait for consultation.

The ability of a patient to check-in at the front desk with minimal assistance is truly a time saver. CareStack’s Kiosk feature lets patients create a new account and enter their details, while they waited. The refined user experience and error checking systems pick up inconsistencies and omissions, meaning less worry down the line.

Solution: Intuitive and clutter-free data access through the cloud

Unobstructed access to your practice and patient details on-the-go is another one of CareStack’s features that helped boost Now Care’s ability to provide seamless patient care. CareStack’s centralized cloud based system enables you and your staff to access your data from anywhere, anytime and on any device.

I could be on a beach in Tahiti and be able to access the dental chart, notes, prescriptions or insurance details of a patient if required. We could never have done this in the past.

Result: Smooth practice management with a powerful front desk experience

With CareStack’s powerful front desk and billing system, Now Care Dental was able to push the boundaries of patient care and practice management.

Our front desk experience with the kiosk and patient communication features have eliminated delays beyond our comprehension, and they keep getting better each time.

CareStack's cloud-based practice management solution gives you unparalleled ease of access to all your dental data, protected by data security laws and cutting edge technology. CareStack’s solution automates the most tedious parts of your dental workflow to ensure that you get to spend more time with the patient.

Now Care Dental Case Study

Case Study: Modernizing patient experience at Now Care Dental

Alpha Dental's executive team faced a challenge during its rapid expansion across two states. Their current software, EagleSoft, was not up to par and failed to meet their increasing demands. The limitations of EagleSoft were obstructing the centralization and streamlining of their operations, leading to inefficiencies and communication gaps that their growing dental practice could not sustain.

Determined to overcome these challenges, The Alpha Dental team conducted extensive research to find a more scalable solution. They searched for 

 and found CareStack the most suitable option. Recognizing the comprehensive and advanced features of CareStack, they confidently made the transition, aligning their practice with software designed to empower their next phase of 

Learn from the Best: Dental Practice Success Stories

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