Improve Profitability through Clean Claims

With almost 11 ADA recognized dental specialties and having a burgeoning market share, the specialty dental business is here to make significant gains in the coming years as we take a cursory glance on the latest trends of the dental industry.

Listen to Ryan Arnold, Principal, Wisdom Teeth Guys as he explains the possibilities that lie ahead for Dental Specialty business and how he has paid attention on patient care,technology adoption and brand management to further sustainable practice growth for his specialty.

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Creating Sustainable Specialty Dental Businesses

Dentistry's Inner Circle Podcast

A series of podcasts from practice owners on how they navigated the change and successfully transitioned to CareStack. 

How Dr. Williams' Practice Optimized Growth with CareStack

Case Study: How Dr. Williams' Practice Optimized Growth with CareStack

Expanding Dental Care beyond the Clinic

Expanding Dental Care Beyond the Clinic

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Embracing Change To Grow Your Group

Enable Dental Completes Its Migration To CareStack

Enable Dental Completes Its Migration To Industry Leading Cloud Based Dental Software

Beatrice

Ishtiaq Rouf

Dana Veach

Dr. Himesh Kana, DDS

Himesh Kana

 Penny Filipe

Promoted to Manager, Now What

Promoted to Manager, Now What?

Top Trends in Dental Software for 2025

Top Trends in Dental Software for 2025: What Practices Should Prepare For

Brand Guidelines for Dental Offices to Attract and Retain Gen-Z Patients

Reducing patient no-shows and cancellations begins by accepting that 

it’s impossible to guarantee that your patients will always keep their appointments

. Once you accept that this falls outside your control, you can pool your efforts on the aspects that are within your control, and which help reduce no-shows and cancellations.

missed appointments cause a ripple effect

 that impacts your schedules, revenues, and the effectiveness of treatments. It strikes a serious blow to your bottom line. But with that said, there are 

effective safeguards you can put in place

 to address this issue. Before we explore these safeguards, let’s examine the key reasons behind no-shows and cancellations. 

Typically, patients miss their appointments when they:

Don’t understand the importance of keeping their appointments

Misunderstand when their appointment is scheduled

Self diagnose and decide to skip their appointments

Worry about bad news and try to avoid the situation

Have a shallow relationship with the provider

There is a wide range of reasons for patients to miss their appointments, but most can be mitigated with improved patient-provider communication and by implementing the following safeguards.

It became widely accepted as a care delivery method after the 2020 pandemic, but thanks to the convenience offered to patients, 

 is here to stay. Outside the initial check-up and actual treatment, consultations and routine post-op visits can be performed remotely. The virtual interactions offer patients the opportunity to 

receive treatment in the comfort of their living room

 or office. The added benefit of leveraging teledentistry is it adds one less reason for patients to rethink or opt out of their dental appointments. 

Another approach that has gained traction is using 

 to collect vital patient information. E-forms are a key feature of modern practice management software (PMS). This feature is now used widely to stay in line with the COVID-19 safety protocols. With this new norm, practices have completely replaced the clipboard and embraced digitization. Another fact that supports this approach is that 

98% of patients who take time to fill out online forms commit to their appointments

COVID-19 has added fuel to the fire of dental anxiety among patients. The risk of exposure is a valid fear. The best way for you to 

 is with communication and education. Ensure you convey the safety protocols and measures followed at your practice to reduce the risks from COVID-19. Launching targeted email campaigns, and updating relevant information on your practice website and 

convey your commitment to patient care and safety

 and encourage patients to follow through with their appointments.

When you provide your patients with the option to make payments in advance, it reduces the instances of no-shows and benefits your collections and accounts receivable. Get paid upfront instead of having to wait for 2-3 months. Paying cash in advance leads to 

. You can provide this option during patient checkout, especially when both you and your patient agree with the importance of scheduling the next appointment.

Offering upfront payment at this stage is apt, as the patient is likelier to take action and commit to their oral health. Another way to make it easy for them to pay is by providing an 

. Make sure that you inform your patient about your prepaid payment options. Market it through your campaigns, newsletters, and phone scripts.

Reminders are an effective way to reduce patient no-shows. Plan your 

and decide on a frequency that works best for your target clientele. Start off with a postcard, followed by email and text reminders. Add a phone reminder a few days before the scheduled appointment. Ensure that you cut down on reminders once you receive confirmation from your patients. Practice management software aids you to launch, coordinate and track your recall campaigns effectively.

reward patients who keep their appointments

. The reward initiatives can include discounts or gift cards. The benefits of such an approach are twofold. You encourage your patients to follow through on your appointments and 

convey how much you value their participation

. Moreover, curating such experiences helps you retain your customers.

Sometimes, patients simply forget an appointment. Send 

 that can include a “We missed you at the practice” message. Follow this up with a phone call to encourage them to reschedule immediately.

It is crucial that your patients know the impact of your treatments on their oral health. If your patients are not invested in the outcomes of your treatment plan, it is unlikely that they will uphold their commitments. 

 before every appointment. Remind them of the benefits of the procedure and the progress they’ve made so far. 

 of the scheduled appointment and ensure that they are fully onboard. A phone reminder before the appointment will help refresh what they already know about the 

Patients skip appointments because they owe your practice money or are worried the procedure will be too expensive. When this happens, it’s time to 

. It’s important that payments never come as a surprise to the patient. This causes anxiety in the patient, especially when they expect hidden expenses from each visit. When 

 and benefits are discussed upfront and agreed upon, patient no-shows due to financial concerns can be avoided. 

 allows you to effectively educate and communicate with your patients. Automating tasks like appointment reminders or confirmation/cancellation emails, filling last-minute openings, and sending online forms and other notifications to engage patients, practices can drastically cut revenue loss and staff workload while reducing patient no-shows and cancellations.

Eliminating No-Shows and Cancellations at Dental Office

For a dental practice, revenue cycle management is the equivalent of the body’s circulatory system and the heart of a practice’s financial success. The revenue cycle incorporates data capture, claims and denials management, and the collection of payments from both patient and insurance receivables. A healthy system works in concert with industry best practices and technical solutions to optimize efficiencies, identify “leaks” and improve operational workflows. As every practice is unique, it is difficult to prescribe a “one size fits all” approach. However, there are key performance indicators, which can and should be followed to measure practice performance. There are several potential KPIs which provide valuable insight into the collection’s performance and financial health of practice including, but not limited to: Collections percentage, Production growth, Aging accounts receivable, Days sales outstanding, Adjustments percentage, and Credit balances. 

Since 2011, the dental industry has experienced a steady and upward trend in aging receivables, with the majority of balances aged greater than 90 days. The good news is that CareStack offers a solution that combines modern technology, effective processes, and industry expertise to kick start the heart and breathe life back into the revenue cycle.

Revenue Cycle Playbook for Dental Professional

Revenue Cycle Playbook for Dental Professionals

From small, solo practices to large, multi-location clinics, these case studies demonstrate the versatility and value of CareStack in improving the patient experience and driving practice . 

With clinical effectiveness and safety at the forefront, patient engagement can lead to better patient experience. A higher level of patient experience is linked to more effective care and safety. Dental providers can easily add to the overall patient experience through tailored care and attending to individual patient needs.

Here, we explore the various aspects of the patient experience cycle and how to deploy a fulfilling and productive patient engagement.

How to Engage Your Customers with Your Practice

How to Engage Your Customers With Your Practice

COVID-19 has opened the floodgates of the disparities that exist within the United States healthcare system. It has come back to all or any as a surprising revelation that the present system spends excessively and achieves minimally. The United States spends 17-18% of its Gross Domestic Product (GDP) on healthcare. It has been so for a decade now and is considered to be a substantial amount. Still, there are severe inequalities in access to care for low-income groups, people in racial and ethnic minorities, people living in rural areas, and people with complex medical problems and disabilities. 

Due to inaccessibility to healthcare, people reach hospital rooms at an advanced stage of their ailment, which in turn leads to an increase in overall health costs. When cheaper modes of prevention become inaccessible, costlier modes of intervention become inevitable. This disparity in access to health care is extremely evident in dental care. Currently, the bulk of the United States population i.e., 60% don’t receive regular attention from a dentist, at least annually.

According to the American Dental Association (ADA), dental pain accounted for 2.1 million emergency room visits in 2010. The majority of these cases were due to dental decay, which would have been easily averted through regular care and hygiene. 

From the perspective of the practice, a patient is the most valuable asset. The average Customer Lifetime Value of a dental patient is calculated to be $3,500. CLV is the prediction of the total worth of a client to a business over the entirety of their relationship. It’s not simply the number of new patients that matters. It’s the full profit that those patients deliver over time that may build or break the business. In this context, every patient gained or lost is of utmost importance for a dental practice. 

Innovations like teledentistry can alleviate both these situations i.e, to provide cost-effective treatment for the patient as well as to generate adequate revenue for the practice. Teledentistry is a technology enabled service that allows dentists to interact with patients remotely to provide guidance, virtual consultation and education. 

Teledentistry improves and retains the dentist-patient relationship at an optimum, thereby increasing the CLV. It reflects a broader, dynamic care landscape that’s moving toward innovation, integration, and convenient care. Dental care providers adopting teledentistry are definitely on a path to innovation.

Changing anything within your practice is hard, especially the key clinical and communication system. But, it doesn’t have to be as hard as you think.



 shares his service experience in the United States Navy and how the learnings from the Navy is brought into his dental practice. Having processes and strategies in place, he explains why the basic flow of the office should be familiar to the staff and patients. Making a bold switch to a cloud-based practice management software anticipated strong change management. With an aim at fulfilling his aspirations to improve access to quality dental care for the underserved, Dr. Raf expresses throughout the podcast on how multiple technology modernization like CareStack has helped him give his best to the patients.

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Making The Switch And Managing The Unknown

 is a fundamental prerequisite for any dental practice planning to scale their business.

In this episode, 

 talks about how excited her patients are with the new all-in-one cloud-based software that has helped them go paperless in their entire process. You can listen to her satisfied comments on how she seamlessly scaled up her practice workflow by increasing patient engagement, setting up the patient portal and getting the data on the cloud, helping her to pass every day smoothly. With COVID-19 creating an unprecedented situation, Camille thinks that her patients also feel more comfortable with the new alternative.

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Out With The Old And In With The New From A Dental Perspective

It’s a basic but necessary question to ask, “what am I going to use this software for?” Assessing your practice’s needs is the first step toward choosing the software that can best improve patient experience and business growth.



 talks about how she was proactive during the COVID times looking for an ideal software solution that would help her manage her growing dental practice needs. From 10 to 13 locations, her dental practice needed a software that would help her to meet both the clinical and analytical requirements. She explains how her legacy system made her depend on third party systems from texting patients and sending out reminders to asking for their reviews. Switching to an all-inclusive software was more economical for her scaling dental practice.

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The Anatomy Of Changing Software

New practices tend to be more cost-sensitive than established practices, but the good news is that there are several affordable, yet reputable options available to help you run your practice efficiently.



, with his years of experience in starting a dental practice from the ground level and building it up shares his experience on how he chose a practice management solution. He explains all the features that he looked for in his software partner right from a holistic solution that integrates every task within his dental startup without spending much funds on hardware to HIPAA compliance and other cloud benefits. According to Paul Bains, it’s the capability and functionality that matters over legacy in a practice management partner.

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Software Decision Making For Dental Start-Ups

As a response to the changing expectations and demands within the dental landscape, the push for quality assurance in dental practices has evolved. 

, groups of practitioners frequently face challenges in leading the process.



, known for turnarounds and building DSO platforms ground up, talks about how she has helped organizations manage complex changes and grow through her forward-thinking and business acumen to drive material business advantage for the groups she has been a part of. As someone who has experience juggling multiple roles from a clinician to an entrepreneur, she discusses the challenging issues surrounding a change in an organization and the steps you can take to resolve these issues and gain support for changes that need to be made in your practice.

Managing multiple software can be hard especially when software management takes precedence over patient experience. To grow your business profitably without software bills cutting down your revenue, all you need is an all-in-one software solution, where everyone is connected, everything is accessible, more gets done with less paperwork.



, Office Manager – Wasatch Dental Associates, talks about how her front desk has made the task of insurance eligibility verification easier and more efficient by switching to an all-in-one cloud-based management solution. As an office manager, she has had the first-hand experience of how her practice struggled with paper forms that they had to scan and shred after each use. She explains how the digital forms they implemented as a part of cloud-based PMS integration have become a huge time saver expediting and streamlining the process and boosting their data accuracy.

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Help! Software Subscription Overload!

 DFW has been committed to providing high-quality and affordable dental care to its patients across Oklahoma, Texas, and Arizona, catering to both children and adults. However, Dental Depot faced some challenges in the past.

Juggling Multiple Outdated Software Across Various Locations

Dental Depot had a problem with using outdated software at their different locations. Each location used different software for different tasks, which made it difficult to manage administrative tasks and clinical workflow efficiently. As a result, they noticed a decline in their overall performance.

Looking for the best cloud-based dental software?

Book a demo with us!

, you can streamline your operations and take your dental practice to the next level. This means you can boost teams productivity , spend more time focusing on your patients and less worrying about your practice management software.

CareStack’s all-in-one, cloud-based solution made it possible for our teams from all of our practices to communicate effortlessly without compromising time. We've also observed an increase in patient satisfaction, thanks to the ease in practice-patient communication.

Revenue Cycle Management is crucial to the overall health of a dental practice. CareStack’s centralized 

 ensures you get the most out of your billing process. For Dental Depot, this provided the boost they needed to get their metrics off the charts.

To learn more about how CareStack can help your practice, please explore all of our 

Legacy software often lags in centralized RCM. Leveraging CareStack's RCM, Dental Depot could collate reports, KPIs, and vital insights on one platform

Dive deep into CareStack's offerings on our website.

Discover CareStack's Potential

Reduced days in A/R, reduced denials and a streamlined practice

CareStack’s enterprise-level practice management and 

 allowed Dental Depot to concentrate more on patients and less on collections. CareStack’s real-time 

 module gave them insight into their dental practice metrics and aided in making more intelligent business decisions.

Transitioning to CareStack led to immediate enhancements. Access to real-time data and KPI monitoring resulted in a 30% drop in A/R days and a surge in net collections within the initial three months.

Dental Depot has seen an improvement in their numbers after taking up CareStack’s RCM service.

CareStack’s modern User Interface is easy to learn. You can also use our learning center to swiftly onboard new staff. Your team will thank you!

Start using the best in Dental Software

 is just what you need to streamline your workflows and improve communication. With CareStack, you can access your practice from anywhere and on any device. And with our RCM service, your billing team can focus on patient management while we take care of the rest. Switch to CareStack today and experience the difference.

Our priority is to ensure that you provide the best care to your patients, while we take care of your revenue.

How Dental Depot Overcame Multi-software Challenges with CareStack's

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