Improve Profitability through Clean Claims

With almost 11 ADA recognized dental specialties and having a burgeoning market share, the specialty dental business is here to make significant gains in the coming years as we take a cursory glance on the latest trends of the dental industry.

Listen to Ryan Arnold, Principal, Wisdom Teeth Guys as he explains the possibilities that lie ahead for Dental Specialty business and how he has paid attention on patient care,technology adoption and brand management to further sustainable practice growth for his specialty.

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Creating Sustainable Specialty Dental Businesses

Dentistry's Inner Circle Podcast

A series of podcasts from practice owners on how they navigated the change and successfully transitioned to CareStack. 

How Dr. Williams' Practice Optimized Growth with CareStack

Case Study: How Dr. Williams' Practice Optimized Growth with CareStack

Expanding Dental Care beyond the Clinic

Expanding Dental Care Beyond the Clinic

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Embracing Change To Grow Your Group

Enable Dental Completes Its Migration To CareStack

Enable Dental Completes Its Migration To Industry Leading Cloud Based Dental Software

Beatrice

Ishtiaq Rouf

Dana Veach

Dr. Himesh Kana, DDS

Himesh Kana

 Penny Filipe

Promoted to Manager, Now What

Promoted to Manager, Now What?

Top Trends in Dental Software for 2025

Top Trends in Dental Software for 2025: What Practices Should Prepare For

Brand Guidelines for Dental Offices to Attract and Retain Gen-Z Patients

Reducing patient no-shows and cancellations begins by accepting that 

it’s impossible to guarantee that your patients will always keep their appointments

. Once you accept that this falls outside your control, you can pool your efforts on the aspects that are within your control, and which help reduce no-shows and cancellations.

missed appointments cause a ripple effect

 that impacts your schedules, revenues, and the effectiveness of treatments. It strikes a serious blow to your bottom line. But with that said, there are 

effective safeguards you can put in place

 to address this issue. Before we explore these safeguards, let’s examine the key reasons behind no-shows and cancellations. 

Typically, patients miss their appointments when they:

Don’t understand the importance of keeping their appointments

Misunderstand when their appointment is scheduled

Self diagnose and decide to skip their appointments

Worry about bad news and try to avoid the situation

Have a shallow relationship with the provider

There is a wide range of reasons for patients to miss their appointments, but most can be mitigated with improved patient-provider communication and by implementing the following safeguards.

It became widely accepted as a care delivery method after the 2020 pandemic, but thanks to the convenience offered to patients, 

 is here to stay. Outside the initial check-up and actual treatment, consultations and routine post-op visits can be performed remotely. The virtual interactions offer patients the opportunity to 

receive treatment in the comfort of their living room

 or office. The added benefit of leveraging teledentistry is it adds one less reason for patients to rethink or opt out of their dental appointments. 

Another approach that has gained traction is using 

 to collect vital patient information. E-forms are a key feature of modern practice management software (PMS). This feature is now used widely to stay in line with the COVID-19 safety protocols. With this new norm, practices have completely replaced the clipboard and embraced digitization. Another fact that supports this approach is that 

98% of patients who take time to fill out online forms commit to their appointments

COVID-19 has added fuel to the fire of dental anxiety among patients. The risk of exposure is a valid fear. The best way for you to 

 is with communication and education. Ensure you convey the safety protocols and measures followed at your practice to reduce the risks from COVID-19. Launching targeted email campaigns, and updating relevant information on your practice website and 

convey your commitment to patient care and safety

 and encourage patients to follow through with their appointments.

When you provide your patients with the option to make payments in advance, it reduces the instances of no-shows and benefits your collections and accounts receivable. Get paid upfront instead of having to wait for 2-3 months. Paying cash in advance leads to 

. You can provide this option during patient checkout, especially when both you and your patient agree with the importance of scheduling the next appointment.

Offering upfront payment at this stage is apt, as the patient is likelier to take action and commit to their oral health. Another way to make it easy for them to pay is by providing an 

. Make sure that you inform your patient about your prepaid payment options. Market it through your campaigns, newsletters, and phone scripts.

Reminders are an effective way to reduce patient no-shows. Plan your 

and decide on a frequency that works best for your target clientele. Start off with a postcard, followed by email and text reminders. Add a phone reminder a few days before the scheduled appointment. Ensure that you cut down on reminders once you receive confirmation from your patients. Practice management software aids you to launch, coordinate and track your recall campaigns effectively.

reward patients who keep their appointments

. The reward initiatives can include discounts or gift cards. The benefits of such an approach are twofold. You encourage your patients to follow through on your appointments and 

convey how much you value their participation

. Moreover, curating such experiences helps you retain your customers.

Sometimes, patients simply forget an appointment. Send 

 that can include a “We missed you at the practice” message. Follow this up with a phone call to encourage them to reschedule immediately.

It is crucial that your patients know the impact of your treatments on their oral health. If your patients are not invested in the outcomes of your treatment plan, it is unlikely that they will uphold their commitments. 

 before every appointment. Remind them of the benefits of the procedure and the progress they’ve made so far. 

 of the scheduled appointment and ensure that they are fully onboard. A phone reminder before the appointment will help refresh what they already know about the 

Patients skip appointments because they owe your practice money or are worried the procedure will be too expensive. When this happens, it’s time to 

. It’s important that payments never come as a surprise to the patient. This causes anxiety in the patient, especially when they expect hidden expenses from each visit. When 

 and benefits are discussed upfront and agreed upon, patient no-shows due to financial concerns can be avoided. 

 allows you to effectively educate and communicate with your patients. Automating tasks like appointment reminders or confirmation/cancellation emails, filling last-minute openings, and sending online forms and other notifications to engage patients, practices can drastically cut revenue loss and staff workload while reducing patient no-shows and cancellations.

Eliminating No-Shows and Cancellations at Dental Office

For a dental practice, revenue cycle management is the equivalent of the body’s circulatory system and the heart of a practice’s financial success. The revenue cycle incorporates data capture, claims and denials management, and the collection of payments from both patient and insurance receivables. A healthy system works in concert with industry best practices and technical solutions to optimize efficiencies, identify “leaks” and improve operational workflows. As every practice is unique, it is difficult to prescribe a “one size fits all” approach. However, there are key performance indicators, which can and should be followed to measure practice performance. There are several potential KPIs which provide valuable insight into the collection’s performance and financial health of practice including, but not limited to: Collections percentage, Production growth, Aging accounts receivable, Days sales outstanding, Adjustments percentage, and Credit balances. 

Since 2011, the dental industry has experienced a steady and upward trend in aging receivables, with the majority of balances aged greater than 90 days. The good news is that CareStack offers a solution that combines modern technology, effective processes, and industry expertise to kick start the heart and breathe life back into the revenue cycle.

Revenue Cycle Playbook for Dental Professional

Revenue Cycle Playbook for Dental Professionals

From small, solo practices to large, multi-location clinics, these case studies demonstrate the versatility and value of CareStack in improving the patient experience and driving practice . 

The dental industry is evolving rapidly, with technological innovations like Artificial Innovation playing a pivotal role in transforming practice operations and patient experience. In this ever-changing landscape, making well-informed decisions about the right software solutions is a difficult activity for dental office operators, who are already short on time due to their day-to-day tasks. This is especially true of Practice Management software that serves as the beating heart of a dental office, and a wrong choice can significantly impact the efficiency, patient satisfaction, and financial health of the practice.


, a strategic partner of CareStack, recognized this critical need to support dental practices for making informed choices for practice management software, and commissioned 

 to conduct a comprehensive study on the return on investment (ROI) of implementing CareStack in dental practices. Today, we are proud to announce the release of this groundbreaking study, which is a game-changer for dental practices that are looking to adopt technology for growth and success.

The study, titled "The Total Economic Impact™ of CareStack," conducted by Forrester Consulting, provides an in-depth analysis of the financial benefits, cost savings and patient satisfaction that dental practices can achieve by adopting CareStack's all-in-one practice management solution. The research methodology included detailed interviews with CareStack customers, analysis of customers' operating metrics over a 3-year period, and an evaluation of the platform's impact on the various aspects of dental practice management.

Highlights from the Study include the following improvements for customers over a 3-year period:

307% Return-on-Investment over the period

40% higher patient production, with an average increase of $1,300,000 in production due to higher number of appointments being scheduled and completed

35% reduction in Day Sales Outstanding, with an average savings of $162,200 due to improved revenue cycle management processes

A total savings of $282,400 from consolidating systems

Forrester Study on CareStack in Dental Practices

Based on their research, Forrester determined that the investment made for implementing CareStack paid back within 6 months for dental practices.

The study also summarized the overall benefits of implementing CareStack into 2 sections:

1. Increased Profit from fuller schedules

2. Improved Revenue Cycle Management (RCM)

3. Avoided costs due to system consolidation

The release of Forrester's "The Total Economic Impact™ of CareStack" study marks a significant milestone for us at CareStack, as it objectively validates what our customers have been experiencing all along - overall improvement in practice health that they have experienced after switching to CareStack.

We are elated with this validation from one of the most reputed independent research firms in the world, and further strengthens our mission to help dental practitioners focus on what really matters - quality patient care.

You can now access the full Forrester study and discover how 

 can revolutionize your practice. To access the complete study and learn more about the benefits of implementing CareStack, 

Forrester’s Latest Study on CareStack

Maximizing ROI: Insights from Forrester’s Latest Study on CareStack in Dental Practices

CareStack customers can now utilize Overjet to automatically analyze X-rays and effectively educate their patients through this integration.

BOSTON, July 11, 2024 -- Ever since our inception, Carestack’s vision is to empower the dental industry globally with modern digital solutions that allows dental professionals to focus more on patient care, practice growth and office culture. Today we are excited to take another big step in this mission with the announcement of a deep technology integration with Overjet, the global leader in dental AI. Through this strategic partnership, 

 customers can now use Overjet’s proprietary technology that’s the only one cleared by FDA (as of today) to detect, outline, and quantify oral diseases.

 to create seamless integrated diagnostic experiences for dentists,” said Abhi Krishna, CEO of CareStack. “Our deep integration with Overjet's AI platform further strengthens CareStack's commitment to generate impactful outcomes for providers and patients. We look forward to working with the Overjet team to further improve CareStack's product portfolio for growth-focused offices.”

Overjet Automatically Analyzes X-Rays With Dental AI

Overjet automatically analyzes X-rays with dental AI

Overjet automatically analyzes X-rays with dental AI.

Overjet’s AI tools for diagnostics and detection will now be seamlessly plugged into the key workflows in CareStack. With this integration, CareStack customers can now avail improved diagnostic accuracy and simplified administrative tasks within their operational and clinical workflows. Practices can take X-rays in the same way as before, while Overjet will add a number of new capabilities including:

Automatic analysis of the X-rays using AI

Cross-referencing of Overjet AI data with the clinical data in CareStack

Assistance in identifying more treatment opportunities

“We’re witnessing an AI revolution in dentistry, across thousands of practices,” said Wardah Inam, CEO of Overjet. “But to transform how dentists do their jobs, it takes more than just powerful technology — it takes powerful 

. That is why I’m excited about this partnership: We’re combining Overjet’s advanced AI with CareStack’s intuitive software. Ultimately, the result will be more patients getting the cutting edge of care.”

CareStack aims to simplify dental practice management, allowing dental practitioners to focus on patient care and business growth. Offering a distinctive cloud-based 

 solution, CareStack simplifies operations, improves patient relationships, increases staff productivity, and accelerates business growth . Founded in 2015, CareStack now serves dental practice owners in the USA, UK, Australia, and Singapore.

Overjet leads the way in dental AI worldwide. Founded by experts from MIT and Harvard University, we develop AI that helps dental practices deliver top-quality care. Our FDA-cleared technology sets a new standard for oral health decisions, allowing dentists to detect issues accurately and educate patients effectively. Visit 

Logan Goldberg
Director of Communications, Overjet
Email: 

CareStack Announces Integration with Overjet’s AI

Amidst the economic uncertainties of the pandemic, many 

 have found a solution to cutting costs and optimizing operations through outsourcing their revenue cycle management.

Outsourcing improves profits by up to 10 per cent in net collections, boosting team morale.

Keeping this context in mind, let’s examine the benefits of dental billing outsourcing and how it can benefit your practice management team.

Understanding the needs of your dental practice, such as “Should I outsource my 

 operations?” is a question that more and more dentists and practice owners are asking themselves. The answer often varies and is generally dependent on these three crucial factors.

Assessing the needs of your dental practice is determined by the volume of tasks, billing workload, and requirements for scalability.

Choosing a service that specializes in your area can ensure compliance with specific coding and billing practices. Some practices may only need help with specific aspects of billing, such as coding or claims follow-up, while others may want to offload billing tasks completely.

Reduce overhead costs associated with hiring, training, and maintaining an in-house 

 team. Therefore, staying updated with regulatory changes while ensuring that your practice benefits from advanced tools without the need for continuous investment.

Understanding the needs of your dental practice

 pipeline has on your revenue cycle, we must first consider the various 

 that your practice is currently incurring.

Benefits and employer fee, Clearinghouse fee, Statement fee, Direct claim costs,Hourly wages.

Claim rejections, denials, reduction in cash flow, and bad debts.The second consideration would be the safety of your patients’ data on outsourcing. This is crucial, and the outsourcing team should comply with the Health Insurance Portability and Accountability Act HIPAA regulations.

Choosing the RCM Outsourcing Service type you need

A proper solution needs to be selected and implemented depending on your practice's billing requirements. Let's examine the two major types of outsourcing among the variety of 

 as the name suggests, outsources all of your billing tasks, including claim and denial management, to a team of experts. Most outsourcing firms offer this service, but it requires an in-house team at the service location to coordinate and handle processes such as patient registration and credentialing.

 delivers the whole package. It is when you hand over almost the entirety of your revenue cycle to an RCM team. These 

 involve the provision of software or technology tools that work in tandem with a team of experts. They cover almost every aspect of the billing cycle and may even provide practice consultation.


 Basic outsourcing Fullstack outsourcing Claim management Yes Yes Rejection management and claim re-working Yes Yes Denial management Yes Yes Financial reporting Yes Yes Handling patient statements Yes Credentialing Yes Eligibility verification Yes Claim research and follow-up on A/R Yes Dental coding services Yes Charge submission Yes Practice Management Software (PMS) Yes No extra clearinghouse fees Yes No need for fulltime billing staff Yes


 doesn't necessarily mean the team should be disbanded; instead, they can be delegated to contribute more to other projects. An example would be creating a financial counselor or finance trainer so your patients can better understand benefits and other claim-related concepts within the 

CareStack offers CareRevenue RCM Solutions

, a fullstack outsourcing collusion that offers eligibility and benefit verification, dental claims billing, receivables and denial management, payment posting and reconciliation, and medical billing for dental procedures. The service is designed to ensure that dental RCM processes in an office are optimized, while driving efficiency and profitability. Customers have reduced their day sales outstanding by upto 50% after they started using CareRevenue.

Reduction in accounts receivable days from 20 days to 12.

Central Billing Team to manage claims and payments at all offices

Avg Broken Appt Rates, going as low as 2% (Against National Average of 18%)

Learn how we can help you reduce claim rejections and denials.

Book a demo with us!

Optimizing Your Dental Practice IT with Cloud-Based Software

AUSTIN, Texas, February 28, 2024 - CareStack is delighted to announce a strategic partnership with Alcan Dental Cooperative, a leading Dental Partnership Organization specializing in pediatric dentistry.

This partnership marks a significant milestone in the evolution of dental practice management, combining Alcan's extensive services in revenue cycle management, HR, and more with CareStack's innovative technology to elevate patient experiences and operational efficiencies in pediatric dental practices. Through this collaboration, both organizations aim to set new standards in the pediatric dental sector, ensuring high levels of satisfaction among patients, clinicians, and front-office staff while simultaneously reducing operational costs and workplace stress.

"It makes sense for Alcan to engage in exclusive offering with CareStack. CareStack’s level of dedication to improving clinical workflows and enhancing front-office functionality is a major reason for our organization’s success. CareStack's versatile platform offers integration with a wide range of dental technologies that have a direct, positive impact on the top line and patient experience,” said Tim Otto, co-founder of Alcan Dental Cooperative.

"We're excited to partner with the Alcan team to create state-of-the-art solutions for pediatric dentists. By combining Alcan's deep industry insights with CareStack's cutting-edge technology expertise, we can generate impactful outcomes for growth-focused pediatric offices. We look forward to working with the Alcan team to continuously improve CareStack's product portfolio for pediatric offices," said Abhi Krishna, CEO of CareStack.

Founded by Dr. Alexandra Otto and Tim Otto, Alcan Dental Cooperative assists pediatric dentists in maintaining majority ownership of their practices while alleviating management burdens. The organization is rooted in a patient-first philosophy, promoting clinical autonomy and collaboration among dental professionals.

CareStack's primary objective is to provide dental healthcare professionals with a better understanding of and control over their financial health through cloud-based technology. The company's cloud-based enterprise practice management solution is tailored to dental practices, enabling them to run more effective operations and offer superior dental care to their patients. To learn more, please visit carestack.com.

CareStack Announces Strategic Partnership with Alcan Dental Cooperative

Navigating Operational Complexities Across Multiple Locations

Dr Patel and his team realized they needed a unified platform to centralize operations across all their locations. Their previous system, 

, was a desktop-based solution, leading to patient and referral information fragmentation, causing operational hurdles and inefficiencies. The team grappled with multiple logins, unexpected system blocks, and the inability to schedule patients across various locations seamlessly. The 

 for a comprehensive solution that could streamline their operations and enhance patient scheduling was all they were looking for.

Embracing Operational Excellence with CareStack

The search for centralized, all-in-one, cloud-based dental 

 brought them to CareStack. Referred by a 

, Dr. Patel, Dana, and other executive team members conducted an evaluation, completed their due diligence, and determined that CareStack best fit their requirements. ROOT could effortlessly centralize operations, ensuring seamless 

, unified patient information, and eliminating system blocks and multiple logins. They onboarded their first location in Dec 2019 with CareStack.

Revolutionizing Periodontal Care with Streamlined Operations

Today, ROOT stands as a testament to operational excellence and superior patient care. The integration of CareStack’s comprehensive solutions has empowered ROOT to overcome previous challenges, ensuring seamless operations across all locations. The ability to efficiently schedule and centralize patient and referral information has significantly enhanced the patient experience, reinforcing ROOT’s commitment to providing exceptional 

They also use CareStack’s referral portal to communicate and share patient information with their 400+ referral providers in a 

Looking for the best cloud-based dental software?

CareStack’s training team worked with ROOT Periodontics & Implant Center to identify the different user groups to create customized training plans for each group.

 worked with ROOT Periodontics & Implant Center to identify the different user groups to create customized training plans for each group.

Training Plans

Users were provided with a trial environment to try and learn workflows by themselves and gain confidence.

Self Paced Trials

Generic Training Plans don’t work. Training users specifically for their functional roles significantly improves their confidence and readiness to switch to a new system.

CareStack’s modern User Interface is easy to learn. You can also use our learning center to swiftly onboard new staff. Your team will thank you!

Start using the best in Dental Software

Why ROOT™ Periodontics & Implant Centers switched from Open Dental to CareStack

Case Study: Why ROOT™ Periodontics & Implant Centers switched from Open Dental to CareStack

 couldn’t scale their dental practice operations using Denticon since Denticon could not provide the specialized care coordination and reporting requirements unique to mobile dentistry. The ability to add facilities, track patients at a facility level, and create reports to monitor care quality were all missing in their previous software.

After having been introduced to CareStack, Dr. Suter was convinced by the existing set of capabilities in this dental software, as well as the CareStack team’s willingness to work together with his team to build additional features and capabilities that would help 

 like Enable Dental scale their operations while continuing to provide a better quality of care to their 

 capabilities helped Dr. Suter streamline the workflows as they met with patients in hundreds of facilities across the United States. Accessing patient information, collecting payments, and reconciling finances became significantly easier with CareStack. In addition, Enable Dental’s tech support team was able to 

 from CareStack to easily create custom reports using real-time data to support their operating model better.

Nathan Suter, DDS

Nathan Suter

CareStack’s training team worked with Enable Dental to identify the different user groups to create customized training plans for each group.

 worked with Enable Dental to identify the different user groups to create customized training plans for each group.


Generic Training Plans don’t work. Training users specifically for their functional roles significantly improves their confidence and readiness to switch to a new system.

How Enable Dental uses CareStack to scale their mobile dentistry operations

Case Study: How Enable Dental uses CareStack to scale their mobile dentistry operations

Did you know that in a research conducted by Nathan L Brown and Victoria E Jephcote in 2017, 44% of the dental charts were inaccurate among the 1128 charts analyzed?


The significant errors they found included inaccurate tooth numbers, dental restorations documented on incorrect teeth, and even restorations completely missing from the dental chart.

Accurate dental charting is the backbone of dentistry, providing a roadmap to navigate patients' oral health. It visualizes your patient’s oral features, such as tooth conditions, existing restorations, and treatment plans.

The dental chart enables dentists to create effective treatment plans tailored to each patient's needs. Whether addressing cavities, gum disease, or other dental problems, having a dental chart ensures no critical information is overlooked, leading to better treatment outcomes.

As a beginner, you might have learned about dental charts and how to read a dental chart very well at the dental school. But things might get tricky when it comes to doing it for real.

This blog post will explore dental charting for beginners from the basics and its significance in dentistry.

The history of dental charting systems dates back to ancient times, but the standardized dental charting system we use today has evolved over the last century.

Let’s take a walk back through the history of dental charts:

Some historical evidence suggests that the ancient Egyptians and Greeks kept records of dental diseases and treatments on papyrus rolls and other materials. However, these early records were rudimentary and lacked a standardized system.

Ancient Dental Treatments Records

The development of modern dentistry in the 18th and 19th centuries led to more formal attempts at dental charting. Early dental charts were often handwritten and varied from one practitioner to another. There was no standardization, and dentists used personal notations and symbols to describe dental conditions and treatments.

G.V. Black's Contributions

In the late 19th and early 20th centuries, the American dentist G.V. Black made significant contributions to dentistry, including the development of standardized dental charting. He introduced a classification system for dental caries based on the location and extent of the lesion. His classification system became widely adopted, forming the foundation for modern dental charting.

The FDI World Dental Federation introduced the Universal Numbering System in 1971. This system assigns a unique two-digit number to each tooth, facilitating easier communication and teeth identification regardless of language or location

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