Improve Profitability through Clean Claims

With almost 11 ADA recognized dental specialties and having a burgeoning market share, the specialty dental business is here to make significant gains in the coming years as we take a cursory glance on the latest trends of the dental industry.

Listen to Ryan Arnold, Principal, Wisdom Teeth Guys as he explains the possibilities that lie ahead for Dental Specialty business and how he has paid attention on patient care,technology adoption and brand management to further sustainable practice growth for his specialty.

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Creating Sustainable Specialty Dental Businesses

Dentistry's Inner Circle Podcast

A series of podcasts from practice owners on how they navigated the change and successfully transitioned to CareStack. 

How Dr. Williams' Practice Optimized Growth with CareStack

Case Study: How Dr. Williams' Practice Optimized Growth with CareStack

Expanding Dental Care beyond the Clinic

Expanding Dental Care Beyond the Clinic

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Embracing Change To Grow Your Group

Enable Dental Completes Its Migration To CareStack

Enable Dental Completes Its Migration To Industry Leading Cloud Based Dental Software

Beatrice

Ishtiaq Rouf

Dana Veach

Dr. Himesh Kana, DDS

Himesh Kana

 Penny Filipe

Promoted to Manager, Now What

Promoted to Manager, Now What?

Top Trends in Dental Software for 2025

Top Trends in Dental Software for 2025: What Practices Should Prepare For

Brand Guidelines for Dental Offices to Attract and Retain Gen-Z Patients

Reducing patient no-shows and cancellations begins by accepting that 

it’s impossible to guarantee that your patients will always keep their appointments

. Once you accept that this falls outside your control, you can pool your efforts on the aspects that are within your control, and which help reduce no-shows and cancellations.

missed appointments cause a ripple effect

 that impacts your schedules, revenues, and the effectiveness of treatments. It strikes a serious blow to your bottom line. But with that said, there are 

effective safeguards you can put in place

 to address this issue. Before we explore these safeguards, let’s examine the key reasons behind no-shows and cancellations. 

Typically, patients miss their appointments when they:

Don’t understand the importance of keeping their appointments

Misunderstand when their appointment is scheduled

Self diagnose and decide to skip their appointments

Worry about bad news and try to avoid the situation

Have a shallow relationship with the provider

There is a wide range of reasons for patients to miss their appointments, but most can be mitigated with improved patient-provider communication and by implementing the following safeguards.

It became widely accepted as a care delivery method after the 2020 pandemic, but thanks to the convenience offered to patients, 

 is here to stay. Outside the initial check-up and actual treatment, consultations and routine post-op visits can be performed remotely. The virtual interactions offer patients the opportunity to 

receive treatment in the comfort of their living room

 or office. The added benefit of leveraging teledentistry is it adds one less reason for patients to rethink or opt out of their dental appointments. 

Another approach that has gained traction is using 

 to collect vital patient information. E-forms are a key feature of modern practice management software (PMS). This feature is now used widely to stay in line with the COVID-19 safety protocols. With this new norm, practices have completely replaced the clipboard and embraced digitization. Another fact that supports this approach is that 

98% of patients who take time to fill out online forms commit to their appointments

COVID-19 has added fuel to the fire of dental anxiety among patients. The risk of exposure is a valid fear. The best way for you to 

 is with communication and education. Ensure you convey the safety protocols and measures followed at your practice to reduce the risks from COVID-19. Launching targeted email campaigns, and updating relevant information on your practice website and 

convey your commitment to patient care and safety

 and encourage patients to follow through with their appointments.

When you provide your patients with the option to make payments in advance, it reduces the instances of no-shows and benefits your collections and accounts receivable. Get paid upfront instead of having to wait for 2-3 months. Paying cash in advance leads to 

. You can provide this option during patient checkout, especially when both you and your patient agree with the importance of scheduling the next appointment.

Offering upfront payment at this stage is apt, as the patient is likelier to take action and commit to their oral health. Another way to make it easy for them to pay is by providing an 

. Make sure that you inform your patient about your prepaid payment options. Market it through your campaigns, newsletters, and phone scripts.

Reminders are an effective way to reduce patient no-shows. Plan your 

and decide on a frequency that works best for your target clientele. Start off with a postcard, followed by email and text reminders. Add a phone reminder a few days before the scheduled appointment. Ensure that you cut down on reminders once you receive confirmation from your patients. Practice management software aids you to launch, coordinate and track your recall campaigns effectively.

reward patients who keep their appointments

. The reward initiatives can include discounts or gift cards. The benefits of such an approach are twofold. You encourage your patients to follow through on your appointments and 

convey how much you value their participation

. Moreover, curating such experiences helps you retain your customers.

Sometimes, patients simply forget an appointment. Send 

 that can include a “We missed you at the practice” message. Follow this up with a phone call to encourage them to reschedule immediately.

It is crucial that your patients know the impact of your treatments on their oral health. If your patients are not invested in the outcomes of your treatment plan, it is unlikely that they will uphold their commitments. 

 before every appointment. Remind them of the benefits of the procedure and the progress they’ve made so far. 

 of the scheduled appointment and ensure that they are fully onboard. A phone reminder before the appointment will help refresh what they already know about the 

Patients skip appointments because they owe your practice money or are worried the procedure will be too expensive. When this happens, it’s time to 

. It’s important that payments never come as a surprise to the patient. This causes anxiety in the patient, especially when they expect hidden expenses from each visit. When 

 and benefits are discussed upfront and agreed upon, patient no-shows due to financial concerns can be avoided. 

 allows you to effectively educate and communicate with your patients. Automating tasks like appointment reminders or confirmation/cancellation emails, filling last-minute openings, and sending online forms and other notifications to engage patients, practices can drastically cut revenue loss and staff workload while reducing patient no-shows and cancellations.

Eliminating No-Shows and Cancellations at Dental Office

For a dental practice, revenue cycle management is the equivalent of the body’s circulatory system and the heart of a practice’s financial success. The revenue cycle incorporates data capture, claims and denials management, and the collection of payments from both patient and insurance receivables. A healthy system works in concert with industry best practices and technical solutions to optimize efficiencies, identify “leaks” and improve operational workflows. As every practice is unique, it is difficult to prescribe a “one size fits all” approach. However, there are key performance indicators, which can and should be followed to measure practice performance. There are several potential KPIs which provide valuable insight into the collection’s performance and financial health of practice including, but not limited to: Collections percentage, Production growth, Aging accounts receivable, Days sales outstanding, Adjustments percentage, and Credit balances. 

Since 2011, the dental industry has experienced a steady and upward trend in aging receivables, with the majority of balances aged greater than 90 days. The good news is that CareStack offers a solution that combines modern technology, effective processes, and industry expertise to kick start the heart and breathe life back into the revenue cycle.

Revenue Cycle Playbook for Dental Professional

Revenue Cycle Playbook for Dental Professionals

From small, solo practices to large, multi-location clinics, these case studies demonstrate the versatility and value of CareStack in improving the patient experience and driving practice . 

The dental industry is evolving rapidly, with technological innovations like Artificial Innovation playing a pivotal role in transforming practice operations and patient experience. In this ever-changing landscape, making well-informed decisions about the right software solutions is a difficult activity for dental office operators, who are already short on time due to their day-to-day tasks. This is especially true of Practice Management software that serves as the beating heart of a dental office, and a wrong choice can significantly impact the efficiency, patient satisfaction, and financial health of the practice.


, a strategic partner of CareStack, recognized this critical need to support dental practices for making informed choices for practice management software, and commissioned 

 to conduct a comprehensive study on the return on investment (ROI) of implementing CareStack in dental practices. Today, we are proud to announce the release of this groundbreaking study, which is a game-changer for dental practices that are looking to adopt technology for growth and success.

The study, titled "The Total Economic Impact™ of CareStack," conducted by Forrester Consulting, provides an in-depth analysis of the financial benefits, cost savings and patient satisfaction that dental practices can achieve by adopting CareStack's all-in-one practice management solution. The research methodology included detailed interviews with CareStack customers, analysis of customers' operating metrics over a 3-year period, and an evaluation of the platform's impact on the various aspects of dental practice management.

Highlights from the Study include the following improvements for customers over a 3-year period:

307% Return-on-Investment over the period

40% higher patient production, with an average increase of $1,300,000 in production due to higher number of appointments being scheduled and completed

35% reduction in Day Sales Outstanding, with an average savings of $162,200 due to improved revenue cycle management processes

A total savings of $282,400 from consolidating systems

Forrester Study on CareStack in Dental Practices

Based on their research, Forrester determined that the investment made for implementing CareStack paid back within 6 months for dental practices.

The study also summarized the overall benefits of implementing CareStack into 2 sections:

1. Increased Profit from fuller schedules

2. Improved Revenue Cycle Management (RCM)

3. Avoided costs due to system consolidation

The release of Forrester's "The Total Economic Impact™ of CareStack" study marks a significant milestone for us at CareStack, as it objectively validates what our customers have been experiencing all along - overall improvement in practice health that they have experienced after switching to CareStack.

We are elated with this validation from one of the most reputed independent research firms in the world, and further strengthens our mission to help dental practitioners focus on what really matters - quality patient care.

You can now access the full Forrester study and discover how 

 can revolutionize your practice. To access the complete study and learn more about the benefits of implementing CareStack, 

Forrester’s Latest Study on CareStack

Maximizing ROI: Insights from Forrester’s Latest Study on CareStack in Dental Practices

CareStack customers can now utilize Overjet to automatically analyze X-rays and effectively educate their patients through this integration.

BOSTON, July 11, 2024 -- Ever since our inception, Carestack’s vision is to empower the dental industry globally with modern digital solutions that allows dental professionals to focus more on patient care, practice growth and office culture. Today we are excited to take another big step in this mission with the announcement of a deep technology integration with Overjet, the global leader in dental AI. Through this strategic partnership, 

 customers can now use Overjet’s proprietary technology that’s the only one cleared by FDA (as of today) to detect, outline, and quantify oral diseases.

 to create seamless integrated diagnostic experiences for dentists,” said Abhi Krishna, CEO of CareStack. “Our deep integration with Overjet's AI platform further strengthens CareStack's commitment to generate impactful outcomes for providers and patients. We look forward to working with the Overjet team to further improve CareStack's product portfolio for growth-focused offices.”

Overjet Automatically Analyzes X-Rays With Dental AI

Overjet automatically analyzes X-rays with dental AI

Overjet automatically analyzes X-rays with dental AI.

Overjet’s AI tools for diagnostics and detection will now be seamlessly plugged into the key workflows in CareStack. With this integration, CareStack customers can now avail improved diagnostic accuracy and simplified administrative tasks within their operational and clinical workflows. Practices can take X-rays in the same way as before, while Overjet will add a number of new capabilities including:

Automatic analysis of the X-rays using AI

Cross-referencing of Overjet AI data with the clinical data in CareStack

Assistance in identifying more treatment opportunities

“We’re witnessing an AI revolution in dentistry, across thousands of practices,” said Wardah Inam, CEO of Overjet. “But to transform how dentists do their jobs, it takes more than just powerful technology — it takes powerful 

. That is why I’m excited about this partnership: We’re combining Overjet’s advanced AI with CareStack’s intuitive software. Ultimately, the result will be more patients getting the cutting edge of care.”

CareStack aims to simplify dental practice management, allowing dental practitioners to focus on patient care and business growth. Offering a distinctive cloud-based 

 solution, CareStack simplifies operations, improves patient relationships, increases staff productivity, and accelerates business growth . Founded in 2015, CareStack now serves dental practice owners in the USA, UK, Australia, and Singapore.

Overjet leads the way in dental AI worldwide. Founded by experts from MIT and Harvard University, we develop AI that helps dental practices deliver top-quality care. Our FDA-cleared technology sets a new standard for oral health decisions, allowing dentists to detect issues accurately and educate patients effectively. Visit 

Logan Goldberg
Director of Communications, Overjet
Email: 

CareStack Announces Integration with Overjet’s AI

AUSTIN, Texas, February 28, 2024 - CareStack is delighted to announce a strategic partnership with Alcan Dental Cooperative, a leading Dental Partnership Organization specializing in pediatric dentistry.

This partnership marks a significant milestone in the evolution of dental practice management, combining Alcan's extensive services in revenue cycle management, HR, and more with CareStack's innovative technology to elevate patient experiences and operational efficiencies in pediatric dental practices. Through this collaboration, both organizations aim to set new standards in the pediatric dental sector, ensuring high levels of satisfaction among patients, clinicians, and front-office staff while simultaneously reducing operational costs and workplace stress.

"It makes sense for Alcan to engage in exclusive offering with CareStack. CareStack’s level of dedication to improving clinical workflows and enhancing front-office functionality is a major reason for our organization’s success. CareStack's versatile platform offers integration with a wide range of dental technologies that have a direct, positive impact on the top line and patient experience,” said Tim Otto, co-founder of Alcan Dental Cooperative.

"We're excited to partner with the Alcan team to create state-of-the-art solutions for pediatric dentists. By combining Alcan's deep industry insights with CareStack's cutting-edge technology expertise, we can generate impactful outcomes for growth-focused pediatric offices. We look forward to working with the Alcan team to continuously improve CareStack's product portfolio for pediatric offices," said Abhi Krishna, CEO of CareStack.

Founded by Dr. Alexandra Otto and Tim Otto, Alcan Dental Cooperative assists pediatric dentists in maintaining majority ownership of their practices while alleviating management burdens. The organization is rooted in a patient-first philosophy, promoting clinical autonomy and collaboration among dental professionals.

CareStack's primary objective is to provide dental healthcare professionals with a better understanding of and control over their financial health through cloud-based technology. The company's cloud-based enterprise practice management solution is tailored to dental practices, enabling them to run more effective operations and offer superior dental care to their patients. To learn more, please visit carestack.com.

CareStack Announces Strategic Partnership with Alcan Dental Cooperative

Navigating Operational Complexities Across Multiple Locations

Dr Patel and his team realized they needed a unified platform to centralize operations across all their locations. Their previous system, 

, was a desktop-based solution, leading to patient and referral information fragmentation, causing operational hurdles and inefficiencies. The team grappled with multiple logins, unexpected system blocks, and the inability to schedule patients across various locations seamlessly. The 

 for a comprehensive solution that could streamline their operations and enhance patient scheduling was all they were looking for.

Embracing Operational Excellence with CareStack

The search for centralized, all-in-one, cloud-based dental 

 brought them to CareStack. Referred by a 

, Dr. Patel, Dana, and other executive team members conducted an evaluation, completed their due diligence, and determined that CareStack best fit their requirements. ROOT could effortlessly centralize operations, ensuring seamless 

, unified patient information, and eliminating system blocks and multiple logins. They onboarded their first location in Dec 2019 with CareStack.

Revolutionizing Periodontal Care with Streamlined Operations

Today, ROOT stands as a testament to operational excellence and superior patient care. The integration of CareStack’s comprehensive solutions has empowered ROOT to overcome previous challenges, ensuring seamless operations across all locations. The ability to efficiently schedule and centralize patient and referral information has significantly enhanced the patient experience, reinforcing ROOT’s commitment to providing exceptional 

They also use CareStack’s referral portal to communicate and share patient information with their 400+ referral providers in a 

Looking for the best cloud-based dental software?

Book a demo with us!

CareStack’s training team worked with ROOT Periodontics & Implant Center to identify the different user groups to create customized training plans for each group.

 worked with ROOT Periodontics & Implant Center to identify the different user groups to create customized training plans for each group.

Training Plans

Users were provided with a trial environment to try and learn workflows by themselves and gain confidence.

Self Paced Trials

Generic Training Plans don’t work. Training users specifically for their functional roles significantly improves their confidence and readiness to switch to a new system.

CareStack’s modern User Interface is easy to learn. You can also use our learning center to swiftly onboard new staff. Your team will thank you!

Start using the best in Dental Software

Why ROOT™ Periodontics & Implant Centers switched from Open Dental to CareStack

Case Study: Why ROOT™ Periodontics & Implant Centers switched from Open Dental to CareStack

 couldn’t scale their dental practice operations using Denticon since Denticon could not provide the specialized care coordination and reporting requirements unique to mobile dentistry. The ability to add facilities, track patients at a facility level, and create reports to monitor care quality were all missing in their previous software.

After having been introduced to CareStack, Dr. Suter was convinced by the existing set of capabilities in this dental software, as well as the CareStack team’s willingness to work together with his team to build additional features and capabilities that would help 

 like Enable Dental scale their operations while continuing to provide a better quality of care to their 

 capabilities helped Dr. Suter streamline the workflows as they met with patients in hundreds of facilities across the United States. Accessing patient information, collecting payments, and reconciling finances became significantly easier with CareStack. In addition, Enable Dental’s tech support team was able to 

 from CareStack to easily create custom reports using real-time data to support their operating model better.

Nathan Suter, DDS

Nathan Suter

CareStack’s training team worked with Enable Dental to identify the different user groups to create customized training plans for each group.

 worked with Enable Dental to identify the different user groups to create customized training plans for each group.


Generic Training Plans don’t work. Training users specifically for their functional roles significantly improves their confidence and readiness to switch to a new system.

How Enable Dental uses CareStack to scale their mobile dentistry operations

Case Study: How Enable Dental uses CareStack to scale their mobile dentistry operations

One of the largest dental service organizations in the United States, with over 1000 practices, recently experienced a cybersecurity attack that potentially compromised the personal information of tens of thousands of patients.

 may unravel only in the coming days, this unfortunate incident highlights the importance of cybersecurity and urges dental practices to take proactive measures against 

Patients entrust dental practices with their most sensitive information - from their medical histories to their payment details. With the increasing use of digital tools and electronic records, it's more important than ever to ensure that patient data is secure.

89% of healthcare providers suffered a cyberattack over a 12-month time frame. 

2022 survey by Proofpoint and the Ponemon Institute

 are becoming more common, putting patients' personal information at risk. This can result in not only financial losses but it can also damage the trust that patients have in your practice.

 is a top priority for CareStack, and our comprehensive security features reflect that commitment.

CareStack’s Cybersecurity Approach Explained

CareStack has implemented the best practices in the healthcare industry for ensuring the security of ePHI in the Cloud. We have put the following practices and measures in place to protect both CareStack and our customers against data breaches:

Cybersecurity Approach

We have implemented reasonable and suitable policies and procedures to comply with the 

 Rule's standards, implementation specifications, and other obligations.

The required Security and Privacy Controls align with HIPAA regulations, 

ISO 27001-2013 Information Security Management System [ISMS]

 comprehensive security controls and best practices.

 as well as architecture security threats, CareStack has developed and implemented a full suite of information security controls and other types of risk management.

 to the ePHI in accordance with the HIPAA security standards for the confidentiality, integrity, and availability of ePHI.

Data Security Plan

Microsoft Azure’s Cloud security management and monitoring

 to aid in the management and monitoring of Azure cloud services and virtual machines.

In order to keep the ePHI secure in the cloud, end-to-end encryption of data using 

 file systems, where each customer has an account with only the ePHI they need to accomplish their job ensuring ePHI stays intact on the CareStack environment. 

 to keep encryption keys safe are both essential for safely storing ePHI on the cloud.

To Increase network security and prevent network intrusion, we have implemented 

Anti-virus software and malware detection tools

 are installed on all computer systems at CareStack.

We have an agreement in place with Azure Cloud services that outlines the security controls that are implemented by Microsoft and the ability for the CareStack team to customize them.

 (Azure RBAC) allows authorized users to govern detailed access to Azure resources, granting only the level of access they require to do their tasks with Azure RBAC. Access is revoked when the employee leaves the organization.

 that gives an extra degree of protection to user sign-ins and transactions. Multi-factor authentication protects data and applications while allowing users to sign in quickly. A variety of verification alternatives provided by Microsoft (phone call, text message, or mobile app notice or verification code) are also in place.

Microsoft Azure’s Configurable security auditing and logging tools are engaged to assist in 

. This helps us generate, collect, and analyze security logs from Azure services.

 signed with Azure cloud services as per the requirement of HIPAA regulations.

In addition to these, we regularly implement security awareness and training programs for all our employees. Also, all CareStack employees are trained and certified in HIPAA during the onboarding process.

Cyber security is an essential aspect of running a modern dental practice. With the increasing digitization of patient data, the risk of cyber-attacks and data breaches has also risen. CareStack offers robust security features and measures you need to protect your patients' sensitive data in the cloud. With CareStack, you can focus on providing the highest level of care to your patients, knowing that your practice's data is safe and secure.

Learn more about how CareStack can help your practice

Protect Your Practice Against Cybersecurity Threats

How Does CareStack Protect Your Practice Against Cybersecurity Threats?

Pearl and CareStack have formed a partnership to create a powerful cloud-based interoperability between their respective software platforms, providing CareStack's practice management solution users with access to Pearl's cutting-edge dental AI capabilities.

, the world's top provider of dental AI solutions, to incorporate Pearl's Second Opinion® real-time disease detection capabilities into CareStack's 

. Additionally, this collaboration allows CareStack users to utilize Pearl's clinical performance AI platform titled 

, thereby offering them access to the most extensive AI feature set that has been cleared by the FDA. With these integrations, CareStack clients can now effortlessly access the most comprehensive and advanced AI tools on the market.

“CareStack equips a variety of dental practices around the country with the most transformative tools and technology designed to help streamline operations and optimize efficient workflows,” said 

, co-founder and CEO of CareStack. “Partnering with Pearl, we are able to help facilitate greater practice efficiency and improved patient outcomes by equipping our practitioners with dentistry’s most advanced pathology detection and patient communication technology.”

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