Improve Profitability through Clean Claims

With almost 11 ADA recognized dental specialties and having a burgeoning market share, the specialty dental business is here to make significant gains in the coming years as we take a cursory glance on the latest trends of the dental industry.

Listen to Ryan Arnold, Principal, Wisdom Teeth Guys as he explains the possibilities that lie ahead for Dental Specialty business and how he has paid attention on patient care,technology adoption and brand management to further sustainable practice growth for his specialty.

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Creating Sustainable Specialty Dental Businesses

Dentistry's Inner Circle Podcast

A series of podcasts from practice owners on how they navigated the change and successfully transitioned to CareStack. 

How Dr. Williams' Practice Optimized Growth with CareStack

Case Study: How Dr. Williams' Practice Optimized Growth with CareStack

Expanding Dental Care beyond the Clinic

Expanding Dental Care Beyond the Clinic

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Embracing Change To Grow Your Group

Enable Dental Completes Its Migration To CareStack

Enable Dental Completes Its Migration To Industry Leading Cloud Based Dental Software

Beatrice

Ishtiaq Rouf

Dana Veach

Dr. Himesh Kana, DDS

Himesh Kana

 Penny Filipe

Promoted to Manager, Now What

Promoted to Manager, Now What?

Top Trends in Dental Software for 2025

Top Trends in Dental Software for 2025: What Practices Should Prepare For

Brand Guidelines for Dental Offices to Attract and Retain Gen-Z Patients

Reducing patient no-shows and cancellations begins by accepting that 

it’s impossible to guarantee that your patients will always keep their appointments

. Once you accept that this falls outside your control, you can pool your efforts on the aspects that are within your control, and which help reduce no-shows and cancellations.

missed appointments cause a ripple effect

 that impacts your schedules, revenues, and the effectiveness of treatments. It strikes a serious blow to your bottom line. But with that said, there are 

effective safeguards you can put in place

 to address this issue. Before we explore these safeguards, let’s examine the key reasons behind no-shows and cancellations. 

Typically, patients miss their appointments when they:

Don’t understand the importance of keeping their appointments

Misunderstand when their appointment is scheduled

Self diagnose and decide to skip their appointments

Worry about bad news and try to avoid the situation

Have a shallow relationship with the provider

There is a wide range of reasons for patients to miss their appointments, but most can be mitigated with improved patient-provider communication and by implementing the following safeguards.

It became widely accepted as a care delivery method after the 2020 pandemic, but thanks to the convenience offered to patients, 

 is here to stay. Outside the initial check-up and actual treatment, consultations and routine post-op visits can be performed remotely. The virtual interactions offer patients the opportunity to 

receive treatment in the comfort of their living room

 or office. The added benefit of leveraging teledentistry is it adds one less reason for patients to rethink or opt out of their dental appointments. 

Another approach that has gained traction is using 

 to collect vital patient information. E-forms are a key feature of modern practice management software (PMS). This feature is now used widely to stay in line with the COVID-19 safety protocols. With this new norm, practices have completely replaced the clipboard and embraced digitization. Another fact that supports this approach is that 

98% of patients who take time to fill out online forms commit to their appointments

COVID-19 has added fuel to the fire of dental anxiety among patients. The risk of exposure is a valid fear. The best way for you to 

 is with communication and education. Ensure you convey the safety protocols and measures followed at your practice to reduce the risks from COVID-19. Launching targeted email campaigns, and updating relevant information on your practice website and 

convey your commitment to patient care and safety

 and encourage patients to follow through with their appointments.

When you provide your patients with the option to make payments in advance, it reduces the instances of no-shows and benefits your collections and accounts receivable. Get paid upfront instead of having to wait for 2-3 months. Paying cash in advance leads to 

. You can provide this option during patient checkout, especially when both you and your patient agree with the importance of scheduling the next appointment.

Offering upfront payment at this stage is apt, as the patient is likelier to take action and commit to their oral health. Another way to make it easy for them to pay is by providing an 

. Make sure that you inform your patient about your prepaid payment options. Market it through your campaigns, newsletters, and phone scripts.

Reminders are an effective way to reduce patient no-shows. Plan your 

and decide on a frequency that works best for your target clientele. Start off with a postcard, followed by email and text reminders. Add a phone reminder a few days before the scheduled appointment. Ensure that you cut down on reminders once you receive confirmation from your patients. Practice management software aids you to launch, coordinate and track your recall campaigns effectively.

reward patients who keep their appointments

. The reward initiatives can include discounts or gift cards. The benefits of such an approach are twofold. You encourage your patients to follow through on your appointments and 

convey how much you value their participation

. Moreover, curating such experiences helps you retain your customers.

Sometimes, patients simply forget an appointment. Send 

 that can include a “We missed you at the practice” message. Follow this up with a phone call to encourage them to reschedule immediately.

It is crucial that your patients know the impact of your treatments on their oral health. If your patients are not invested in the outcomes of your treatment plan, it is unlikely that they will uphold their commitments. 

 before every appointment. Remind them of the benefits of the procedure and the progress they’ve made so far. 

 of the scheduled appointment and ensure that they are fully onboard. A phone reminder before the appointment will help refresh what they already know about the 

Patients skip appointments because they owe your practice money or are worried the procedure will be too expensive. When this happens, it’s time to 

. It’s important that payments never come as a surprise to the patient. This causes anxiety in the patient, especially when they expect hidden expenses from each visit. When 

 and benefits are discussed upfront and agreed upon, patient no-shows due to financial concerns can be avoided. 

 allows you to effectively educate and communicate with your patients. Automating tasks like appointment reminders or confirmation/cancellation emails, filling last-minute openings, and sending online forms and other notifications to engage patients, practices can drastically cut revenue loss and staff workload while reducing patient no-shows and cancellations.

Eliminating No-Shows and Cancellations at Dental Office

For a dental practice, revenue cycle management is the equivalent of the body’s circulatory system and the heart of a practice’s financial success. The revenue cycle incorporates data capture, claims and denials management, and the collection of payments from both patient and insurance receivables. A healthy system works in concert with industry best practices and technical solutions to optimize efficiencies, identify “leaks” and improve operational workflows. As every practice is unique, it is difficult to prescribe a “one size fits all” approach. However, there are key performance indicators, which can and should be followed to measure practice performance. There are several potential KPIs which provide valuable insight into the collection’s performance and financial health of practice including, but not limited to: Collections percentage, Production growth, Aging accounts receivable, Days sales outstanding, Adjustments percentage, and Credit balances. 

Since 2011, the dental industry has experienced a steady and upward trend in aging receivables, with the majority of balances aged greater than 90 days. The good news is that CareStack offers a solution that combines modern technology, effective processes, and industry expertise to kick start the heart and breathe life back into the revenue cycle.

Revenue Cycle Playbook for Dental Professional

Revenue Cycle Playbook for Dental Professionals

From small, solo practices to large, multi-location clinics, these case studies demonstrate the versatility and value of CareStack in improving the patient experience and driving practice . 

Many dental practices are looking for solutions to overcome stressed financial performance and weakened balance sheet positions. Learn how to fast-track the growth of your practice from its current state: understanding the cash flow impact, reducing overhead expenses, and accessing new reimbursements.

Accessing Stimulus Funds_ Considerations For Dentists

Accessing Stimulus Funds: Considerations For Dentists

Dental practices looking to expand their services face a multitude of hurdles. Learn how to scale your practice in this webinar.

Insights Into Scaling Your Dental Practice

Managing patient collections is hard but super rewarding. Listen as experts talk on how implementing the best performing patient collections strategy allows practices to quickly improve patient experience building more meaningful patient-practice relationships.

Trends And Best Practices To Increase Your Patient Collections

CareStack, a cloud-based dental management platform, raised $28 million in a funding round led by Steadview Capital and Delta Dental of California to expand its customer base and enhance services for dental practices. CareStack’s platform covers patient portals, scheduling, billing, and analytics, offering a streamlined solution for practice management. While digital health has seen broader uptake, dental tech is catching up, with startups like Beam Dental and quip also advancing in this space. CareStack aims to redefine digital tools in dentistry for diverse practice needs.

Cloud management tool for dental practices CareStack lands $28M

Darby Dental Supply has partnered with CareStack to integrate CareStack’s innovative cloud-based dental practice management software into its offerings. This all-in-one solution combines various functions—such as patient engagement, analytics, and revenue cycle management—onto a single platform, significantly reducing costs for dental practices. The collaboration enhances Darby's commitment to providing comprehensive solutions, aiming to improve practice efficiency and patient care. CareStack's CEO emphasized the partnership's focus on maximizing insurance reimbursement and elevating the overall dental practice experience.

Darby Dental Supply, LLC, is one of the largest dental distributors in the United States, shipping over one million orders each year. Headquartered in Jericho, NY, the company was founded in 1948 and has expanded into seven sales offices and three fully-automated distribution centers strategically positioned across the country. As a low impact solutions provider, Darby gives general practitioners and specialty dental practices convenient access to over 50,000 products without interrupting daily workflow. By focusing on world-class service, dedicated customer care and a progressive spirit, Darby helps dental practices across the country operate more efficiently.

In addition to physical products, Darby provides innovative and forward-thinking solutions such as a technology services division, capital equipment division, surgical division, equipment repair services and a full line of private label products. For more information, please visit 

CareStack’s mission is to give dental healthcare practitioners greater understanding and control over their fiscal health using cloud-based technology. CareStack is a unique enterprise practice management solution designed for dental practices, allowing them to run more efficient operations and deliver better patient dental care. To learn more, please visit 

Darby Dental Supply Announces Partnership with CareStack®

Darby Dental Supply Announces Partnership with CareStack®, Further Expanding Suite of Technology Solutions

CareStack has raised $16 million in funding from Accel, F-Prime Capital Partners, and Eight Roads Ventures to enhance its cloud-based platform for dental practice management. This investment aims to improve connectivity among patients, employers, and dentists while expanding CareStack's services.

Additionally, the company has opened a new technology development office in the Cambridge Innovation Center to support ongoing product development and incorporate advanced technologies like AI and machine learning. CareStack’s platform helps dental practices optimize their workflows and improve patient care.

CareStack™ Announces Completion of $16 Million Financing

CareStack™ Announces Completion of $16 Million Financing to Expand Cloud-Based Enterprise Platform for Dental Practices

As Plum Dental Group expanded to two states, they faced several operational challenges. The executive team identified that their current dental software, 

, was causing significant issues. They had to deal with complex server management and a lack of data visibility across their locations.

Plum Dental invested significant efforts in researching a suitable solution to cater to their scaling requirements. After extensive exploration and careful consideration of all options, they identified CareStack's 

 as a viable solution, which they expect will not only standardize and improve their operations but also serve as a catalyst for their upcoming growth phase.

Looking for the best cloud-based dental software?

Book a demo with us!

Dan Katz

 enabled Plum Dental to combine tasks across offices, streamline communication with users and patients, and employ robust 

 . These transformative changes propelled their growth, facilitating the addition of more locations seamlessly. Some key steps that ensured a seamless transition from Dentrix to CareStack:

 worked with Plum Dental Group to identify user groups and create customized training plans for each group.

Training Plans

Users were provided a trial environment to try and learn workflows by themselves and gain confidence.

Self Paced Trials

Generic Training Plans don’t work. Training users specifically for their functional roles significantly improves their confidence and readiness to switch to a new system.

CareStack’s modern User Interface is easy to learn. You can also use our learning center to swiftly onboard new staff. Your team will thank you!

Start using the best in Dental Software

CareStack’s training team worked closely with the Plum Dental team to design and implement training and 

Identify project champions at Plum Dental to create the optimal transition plan

Clean up unwanted data, including old fee schedules and plans

Users were able to validate the data in a test environment of CareStack

Set up workflows for best results, including recalls and scheduling

Set up Forms, Logos and Social Media links for 

Our training team worked with Plum Dental Group to identify the user profiles and groups, created customized training plans, took full training sessions and provided trial environments for self-learning

Our support and implementation team members guided the Plum Dental Group users through day-1 of cut-over for a smooth onboarding at every location

We ensured continuity and operational excellence through the 60-day free Customer Success Program post-go-live

Always available Chat and Voice-based support, along with text and video-based learning resources to help users as new locations were added.

Plum Dental Group’s Transition to CareStack®

Plum Dental Group’s Growth Story: Seamless Transition to CareStack®

Alpha Dental's executive team faced a challenge during its rapid expansion across two states. Their current software, EagleSoft, was not up to par and failed to meet their increasing demands. The limitations of EagleSoft were obstructing the centralization and streamlining of their operations, leading to inefficiencies and communication gaps that their growing dental practice could not sustain.

Determined to overcome these challenges, The Alpha Dental team conducted extensive research to find a more scalable solution. They searched for 

 and found CareStack the most suitable option. Recognizing the comprehensive and advanced features of CareStack, they confidently made the transition, aligning their practice with software designed to empower their next phase of 

The transition to CareStack transformed Alpha Dental’s operational landscape. The 

 that CareStack offered helped Alpha Dental to centralize activities across their locations, access real-time information from 

, identify the gaps, and quickly roll out and communicate solutions. This significantly boosted their subsequent growth and helped them acquire and add more locations to their group.

Some key steps that ensured a seamless transition from Dentrix to CareStack:

 worked with Alpha Dental Group to identify user groups and create customized training plans for each group.

CareStack’s training team worked closely with the Alpha Dental team to design and implement training and 

Identify project champions at Alpha to create the optimal transition plan

Clean up unwanted data including old fee schedules and plans

Our training team worked with Alpha Dental to identify the user profiles and groups, created customized training plans, took full training sessions and provided trial environments for self-learning

Our support and implementation team members guided the Alpha Dental users through day-1 of cut-over for a smooth onboarding at every location

Scalability: Effortlessly grow and manage your expanding dental practice with CareStack’s scalable solution.

Centralization: Unify your operations, ensuring seamless communication and efficiency across all locations.

Real-Time Access: Stay informed with instant access to crucial operational data from every location.

Problem Resolution: Quickly identify and resolve operational challenges, ensuring uninterrupted, high-quality patient care.

 is experiencing exponential growth with CareStack.

Empower Your Practice’s Growth with CareStack.

Transition from EagleSoft to CareStack for Exponential Growth

Alpha Dental’s Success Story: Transition from EagleSoft to CareStack for Exponential Growth

 DFW has been committed to providing high-quality and affordable dental care to its patients across Oklahoma, Texas, and Arizona, catering to both children and adults. However, Dental Depot faced some challenges in the past.

Juggling Multiple Outdated Software Across Various Locations

Dental Depot had a problem with using outdated software at their different locations. Each location used different software for different tasks, which made it difficult to manage administrative tasks and clinical workflow efficiently. As a result, they noticed a decline in their overall performance.

, you can streamline your operations and take your dental practice to the next level. This means you can boost teams productivity , spend more time focusing on your patients and less worrying about your practice management software.

CareStack’s all-in-one, cloud-based solution made it possible for our teams from all of our practices to communicate effortlessly without compromising time. We've also observed an increase in patient satisfaction, thanks to the ease in practice-patient communication.

Revenue Cycle Management is crucial to the overall health of a dental practice. CareStack’s centralized 

 ensures you get the most out of your billing process. For Dental Depot, this provided the boost they needed to get their metrics off the charts.

To learn more about how CareStack can help your practice, please explore all of our 

Legacy software often lags in centralized RCM. Leveraging CareStack's RCM, Dental Depot could collate reports, KPIs, and vital insights on one platform

Dive deep into CareStack's offerings on our website.

Discover CareStack's Potential

Reduced days in A/R, reduced denials and a streamlined practice

CareStack’s enterprise-level practice management and 

 allowed Dental Depot to concentrate more on patients and less on collections. CareStack’s real-time 

 module gave them insight into their dental practice metrics and aided in making more intelligent business decisions.

Transitioning to CareStack led to immediate enhancements. Access to real-time data and KPI monitoring resulted in a 30% drop in A/R days and a surge in net collections within the initial three months.

Dental Depot has seen an improvement in their numbers after taking up CareStack’s RCM service.

 is just what you need to streamline your workflows and improve communication. With CareStack, you can access your practice from anywhere and on any device. And with our RCM service, your billing team can focus on patient management while we take care of the rest. Switch to CareStack today and experience the difference.

Our priority is to ensure that you provide the best care to your patients, while we take care of your revenue.

How Dental Depot Overcame Multi-software Challenges with CareStack's

Case Study: How Dental Depot Overcame Multi-software Challenges with CareStack's All-in-One Solution

Challenge: Software without scaling capabilities or front desk management

Now Care Dental primarily an emergency practice, has to deal with an increased influx of new patients. Their legacy practice management software has resulted in a multitude of problems such as data duplication and workflow delays at times of high engagement.

Dr. Nicholas Geller

Nicholas Geller

Solution: Streamlined front desk experience with Kiosks and Patient portals

Every dental patient’s experience starts with the front desk. The entirety of a patient’s dental care workflow is determined by the accuracy with which their data is captured. CareStack’s interactive Kiosk feature was the solution to streamlining the front desk experience. Patients can create a new account and enter their details, while they wait for consultation.

The ability of a patient to check-in at the front desk with minimal assistance is truly a time saver. CareStack’s Kiosk feature lets patients create a new account and enter their details, while they waited. The refined user experience and error checking systems pick up inconsistencies and omissions, meaning less worry down the line.

Solution: Intuitive and clutter-free data access through the cloud

Unobstructed access to your practice and patient details on-the-go is another one of CareStack’s features that helped boost Now Care’s ability to provide seamless patient care. CareStack’s centralized cloud based system enables you and your staff to access your data from anywhere, anytime and on any device.

I could be on a beach in Tahiti and be able to access the dental chart, notes, prescriptions or insurance details of a patient if required. We could never have done this in the past.

Result: Smooth practice management with a powerful front desk experience

With CareStack’s powerful front desk and billing system, Now Care Dental was able to push the boundaries of patient care and practice management.

Our front desk experience with the kiosk and patient communication features have eliminated delays beyond our comprehension, and they keep getting better each time.

CareStack's cloud-based practice management solution gives you unparalleled ease of access to all your dental data, protected by data security laws and cutting edge technology. CareStack’s solution automates the most tedious parts of your dental workflow to ensure that you get to spend more time with the patient.

Now Care Dental Case Study

Case Study: Modernizing patient experience at Now Care Dental

. The limitations of her previous software, Tab32 slowed the implementation of effective workflows to address these challenges.

Upon recommendations from her marketing team and fellow practice owners, Dr. Johnson turned to 

. After thorough research and understanding its capabilities, she was convinced it was the right solution to 

, Dr. Johnson revolutionized her practice's workflows. The results were evident:

Enhanced patient communication and management.

Significant reduction in aging and accounts receivables.

Improved patient intake with the claims control center and rules-based validations.

Dr. Rasheeda Johnson

 worked with DentCare Now to identify the different user groups to create customized training plans for each group.

Customized Training Plans


Generic Training Plans don’t work. Training users specifically for their functional roles significantly improves their confidence and readiness to switch to a new system.

CareStack’s training team worked closely with DentCare Now to design and implement training and onboarding plans

Identify project champions at DentCare Now to create the optimal transition plan

Office users were able to validate the data in a test environment of CareStack

Set up workflows for best results, including recalls and 

Our training team worked with DentCare Now to identify the user profiles and groups, created customized training plans, took full training sessions and provided trial environments for self-learning

Our support and implementation team members guided the DentCare Now users through day 1 of cut-over for a smooth onboarding at every location

We ensured continuity and operational excellence through the 

Transform your dental practice management with ease using our intuitive user interface and extensive resources for seamless onboarding. Experience hassle-free onboarding and elevate your practice to new heights.

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